Basic Info

Mohamed Elbannan

8 years

Port Said, Egypt

Master's Degree

Experienced

Work Experience

Lead , SME & SOHO , Enterprise sales at Orange

Experience Details

Lead , SME & SOHO , Enterprise sales

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Orange (multinational)

Port Said, Egypt

More than 1000 employees

Telecommunications

www.orange.com

Nov 2015 to present (1 year 1 month)
Customer Center senior Specialist at Mobinil

Experience Details

Customer Center senior Specialist

Sales/Retail

Experienced (Non-Manager)

*respond promptly to customer inquiries.
*handle and resolve customer complaints.
*obtain and evaluate all relevant information to handle product and service inquiries.
*organize workflow to meet customer timeframes.
*direct requests and unresolved issues to the designated resource
*find out the customer's needs.
*recommend, select and help locate the right merchandise.
*describe a product's features and benefits.
*demonstrate use and operation of the product.
*answer customer queries regarding the store and the merchandise.
*arrange and display merchandise.
*keep merchandise area tidy.


Company Details

Mobinil (multinational)

portsaid, Egypt

N/A

www.mobinil.com

Aug 2010 to Oct 2015 (5 years 2 months)
Customer Service Rep. at Nokia Care

Experience Details

Customer Service Rep.

Customer Service/Support

Entry Level

Handling all cases related to customer's Satisfaction.
* Making check in & check out for Devices.
* Coordinating the spares with maintenance team.
* Organizing the courier from or to the branch with the road freight companies like Aramex, Fedex.


Company Details

Nokia Care

portsaid, Egypt

More then 1000 employees

Consumer Services

N/A

Sep 2008 to Aug 2010 (1 year 11 months)
Planning Excutive at Eurotex For Garments

Experience Details

Planning Excutive

Manufacturing/Production

Entry Level

*Handling the Fabric orders to the Manufacturing cycle.
* Dealing with Foreign Experts about the quality level.
* Reporting to higher management.


Company Details

Eurotex For Garments

portsaid, Egypt

N/A

Manufacturing

N/A

Feb 2008 to Aug 2008 (6 months)

Education

MBA in Marketing

Education Details

MBA

Marketing

Eton University , California, United States

Not specified

N/A

N/A

Eton University , California
2014 - 2015
Bachelor's Degree in Business Adminstartion

Education Details

Bachelor's Degree

Business Adminstartion

Suiz Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suiz Canal University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

military high school

Egypt

2003

A / Excellent / 85 -100%

N/A

military high school
2003

Certifications

Certificate details

(FCE) Certificate In English

May 2008

N/A

N/A

N/A

Axon

N/A

Certificate details

Sales Academy Certification (Mobinil)

Nov 2012

N/A

N/A

N/A

Mobinil

N/A

Training and Courses

Training/Course Details

Employee & Labour relations Strategies

May 2011

Orange E-learning

N/A

Training/Course Details

Customer Advocacy;Enhancing the customer experience

Aug 2012

Orange E-learning

N/A

Training/Course Details

Sales techniques & Strategies

Oct 2012

Mobinil Sales Academy

N/A

Training/Course Details

Professional Employee Certificate

Jun 2009

Canadian Center For Human develpoment

N/A

Training/Course Details

Customer Service Techniques

Oct 2009

TICSI

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

(FCE) Certificate In EnglishAdaptiveArabicBusiness AdminstartionBusiness DevelopmentCommunicatorConsumer ServicesCustomer Advocacy;Enhancing The Customer ExperienceCustomer Center Senior SpecialistCustomer ServiceCustomer Service Rep.Customer Service TechniquesCustomer-orientedEmployee & Labour Relations StrategiesEnglishFlexibleFrenchLead , SME & SOHO , Enterprise SalesMBAMS-OfficeManufacturingMarketingMobile TechnologyMobinilNegotiatorOperationsOracleOrangePlanning ExcutiveProblem SolverProductionProfessional Employee CertificateRetailSalesSales Academy Certification (Mobinil)Sales Techniques & StrategiesSupportTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

MS-Office

MS-Office

: Intermediate

: High

:

1-3 years

Oracle

Oracle

: Beginner

: Little

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Advanced

: High

:

3-5 years

retail

retail

: Advanced

: High

:

1-3 years

Mobile technology

Mobile technology

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Negotiator, Customer-oriented, Problem Solver, Flexible / Adaptive

Online Presence

http://eg.linkedin.com/pub/mohamed-elbannan/51/357/ba1/mohamed.banan@hotmail.com

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