Basic Info

Alaa Tarek

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Product Specialist at Bayt.com

Experience Details

Senior Product Specialist

Customer Service/Support, Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Bayt.com (multinational)

Cairo, Egypt

501-1000 employees

Human Resources , Information Technology Services, Telecommunications

www.bayt.com

Jan 2016 to present (11 months)
Product Specialist at Bayt.com

Experience Details

Product Specialist

Customer Service/Support, IT/Software Development, Administration

Experienced (Non-Manager)

Customer Support , Telephonic and Physical Training, Feedback, Product Development , Recruiting, Interviewing, Hiring, Firing , Shortlisting


Company Details

Bayt.com (multinational)

Cairo, Egypt

101-500 employees

Human Resources , Internet/E-commerce

www.bayt.com

Oct 2014 to Jan 2016 (1 year 3 months)
International Adviser & Consumer Care at Vodafone UK HQ

Experience Details

International Adviser & Consumer Care

Customer Service/Support, IT/Software Development

Entry Level

Responsibilities in this role included:
 Handling customers’ queries and feedback in English on daily basis.
 Reporting outage and customer’s feedback to the concerned departments, managing daily email updates and follows ups with customers as well as managers.
 Responsible for the management and monitoring of team member tasks.
 Hold briefings and send daily briefing updates to team members, assuring adherence to the weekly and monthly plans.
 Forming a resolution committee group, to revise hard to deal with cases and assist with resolution.
 Booking weekly and monthly briefing and training rooms and informing team member of the location, date and time.
 Work in a rotational based shift, flexibility to schedule changes and adherence to work on local holidays as well as public holidays.

Achievements in this role included:
 NBA (Next Best Action/Offer) over 30% offered and over 55% accepted and fulfilled
 Vodafone Accreditation for Customer Care, IT and Marketing. Serial no. : LCD-529


Company Details

Vodafone UK HQ (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Jan 2013 to Oct 2014 (1 year 9 months)
Project Coordinator at Helwan Governorate

Experience Details

Project Coordinator

Customer Service/Support, Business Development, Analyst/Research

Entry Level

Responsibilities in this role included:
 Graphic design and advertisement.
 Manage online marketing, content management and online promotional management systems.
 Worked closely with other governmental departments to clear goods, files, documents needed for the project.
 Updating the company’s computerized archive and arranging appointments for managers.
 Categorizing, archiving and arranging documents and necessary material on daily basis.
 Travel to nearby governorates to discuss plans and strategies.


Achievements in this role included:
 Supported the company during the Egyptian revolution, backed up confidential data and protected customer’s data from loss.
 Ensured compliance with Egyptian law and the Government policy.


Company Details

Helwan Governorate

Cairo, Egypt

N/A

Government

www.egypt.gov.eg

Aug 2010 to Jan 2013 (2 years 5 months)

Education

Engineering in Architecture

Education Details

Engineering

Architecture, Graphics Design, Advertisement

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2005 - 2010

Certifications

JLPT
Dec 2014

Certificate details

JLPT

Dec 2014

90 out of 100

N/A

N/A

N3

Japanese Language proficiency Test

日本語能力試験 N3

Graphics Diploma
Jan 2011

Certificate details

Graphics Diploma

Jan 2011

90% out of 100%

N/A

N/A

Russian Culture Center

N/A

Certificate details

Vodafone Customer Care Accreditation

Jun 2014

98% out of 100%

N/A

LCD529

Vodafone UK

Vodafone Customer Care Accreditation

Training and Courses

Training/Course Details

Online Advertising and Digital Marketing

May 2014

Vodafone UK

Online Marketing, Social Media Marketing, Advertisement, Online Management

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdministrativeAdobe IllustratorAdobe PhotoshopAdvertisementArabicArchitectureBayt.comBusinessCRMChallengeComputerCreativeCreativityCulture ExchangeCustomer CareCustomer ServiceDesignDetails-orientedDigital MarketingE-commerceEnglishFashionGovernmentGraphics DesignGraphics DiplomaHuman ResourcesITInformation Technology ServicesInnovativeInternational Adviser & Consumer CareInternetJLPTJapaneseLanguagesLeaderMalayManagementMarketingMicrosoft OfficeOnline Advertising And Digital MarketingProblem SolverProduct DevelopmentProduct SpecialistProject CoordinatorResearchSenior Product SpecialistSoftware DevelopmentSportsSupportSupport ServicesTechnologyTelecommunicationsTrainingTranslationVodafone Customer Care AccreditationVodafone UK HQWriting

Self-assesed Skills

Languages

Japanese

Japanese

: Advanced

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Malay

Malay

: Fluent

: Fluent

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM

CRM

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Illustrator

Adobe Illustrator

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Computer

Computer

: Expert

: Extreme - I love it!

:

3-5 years

Digital Marketing

Digital Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Product Development

Product Development

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Design

Design

: Expert

: Extreme - I love it!

:

1-3 years

Support Services

Support Services

: Expert

: Extreme - I love it!

:

5-7 years

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

1-3 years

Customer Care

Customer Care

: Expert

: High

:

3-5 years

Administrative

Administrative

: Expert

: Extreme - I love it!

:

3-5 years

Translation

Translation

: Expert

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Advertisement

Advertisement

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Creative, Problem Solver, Details-oriented, Innovative

Online Presence

https://eg.linkedin.com/in/megumitarekhttp://www.bayt.com/en/cv/?cv_id=26232345&icode=34892550 My CV Reference number on Bayt.com : CV26232345

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