Maged Roushdy Younan

Front Office ManagerFull Time

• Job Details:Responsibilities : • To maximize room sales and revenue for the hotel • Make decisions regarding overbooking the hotel, and ensure all out bookings are carried out by senior member of the Front Office Team • To maintain overbooking levels of room types and to make sure that they are balance out daily • Ensure Front Office operates with a sales attitude and all personnel are aware of sales opportunities within the hotel with the maximization of revenue • To ensure all Front Office personnel are aware of all room sales/revenue targets and are kept informed of performance results • To adhere to company credit policies to ensure ail revenue expected will be received and to cascade to all members of the front office team • To ensure that-all guests are allocated rooms with their requirements/requests taken into consideration • Motivate regular guests and ensure that VIP guests are being properly cared for by front office operations

Assistant Front Office ManagerFull Time

• Job Details:Responsibilities : • To manage training requirements within the department by carrying out on job training or scheduling colleagues to attend training from the quarterly training plans. • Ensure that all colleagues have a personal development plan and that all foundations skills Training records are completed with in the given time for all new starters. • Promote and commit to viewpoint action plans with in the department • Ensure all colleagues have a one to one with review on a three monthly basis and that their progress and development is assessed. • Ensure all new starters have completed the necessary requirements to achieve the membership within three months of starting. • To carry out monthly team meetings with the front office team • Motivation of front office team