Basic Info

Mina foaud

6 years

Giza, Egypt

Bachelor's Degree

Student

Work Experience

Founder (volunteer) at Salafyo costa movment

Experience Details

Founder (volunteer)

Medical/Healthcare

Student

N/A


Company Details

Salafyo costa movment

Cairo, Egypt

11-50 employees

Non-Profit Organizations

N/A

Apr 2011 to present (6 years 7 months)
Medical campains orgonaizer (volunteer) at Salafyo costa movment

Experience Details

Medical campains orgonaizer (volunteer)

Medical/Healthcare

Manager

N/A


Company Details

Salafyo costa movment

Cairo, Egypt

11-50 employees

Non-Profit Organizations

N/A

Apr 2011 to present (6 years 7 months)
Customer Care Agent at mobinil "postpaid retail" at Mobinl

Experience Details

Customer Care Agent at mobinil "postpaid retail"

Customer Service/Support

Entry Level

N/A


Company Details

Mobinl (multinational)

Cairo, Egypt

More then 1000 employees

Information Technology Services

N/A

Jul 2014 to present (3 years 4 months)
Back office at Etisalat UAE

Experience Details

Back office

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat UAE (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Nov 2014 to present (3 years)
Acting as a team leader at Orange

Experience Details

Acting as a team leader

Engineering - Telecom/Technology

Experienced (Non-Manager)

Ability to Identify who are the Customers, Understand Customer Requirements and Satisfaction Needs, Responsibility vis-à-vis Customers, Commitment to ensure Satisfaction
Ability to comprehend and set objectives, Identify key indicators and expected results, Focus on Achieving Objectives & overcoming difficulties
Sense of Quality & Precision in fulfilling duties & Tasks, Striving to improve quality of performance,
Ability to work through uncertainty, Flexibility to Change Direction and adopt new approaches, Motivated vis-à-vis changes & Challenges, Open and willing to learn
Willingness to Lead the way for others, Commitment to share knowledge with others, Ability to Delegate, Empower and Support Staff, Risk Taking with Ownership and Commitment to Vision/Objectives
Ability to Listen and Understanding Others, Ability to be Assertive and Explain to Others, Having a proper level of Emotional Intelligence and Ability to Influence Others
Ability to See the Bigger Picture, Set Clear Objectives & Priorities, Ability to Develop a Plan, Set Priorities, Allocate Resources and Monitor Progress
Ability to Set Priorities, sort out dependencies and classifications as well as Manage own time


Company Details

Orange (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

dsl.orange.com

Aug 2016 to present (1 year 3 months)
Technical support at Orange

Experience Details

Technical support

Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

orange.eg

Sep 2015 to Aug 2016 (11 months)
Customer Care Agent at Vodafone 888 at Vodafone

Experience Details

Customer Care Agent at Vodafone 888

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Feb 2013 to Sep 2013 (7 months)

Education

Bachelor's Degree in 1

Education Details

Bachelor's Degree

1

German University in Cairo (GUC), Egypt

Not specified

faculty of arts English department

i just finished my forth grade exams

German University in Cairo (GUC)
2011 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

knowledge exoermental languge school

Egypt

2008

B / Very Good / 75 - 85%

N/A

knowledge exoermental languge school
2008

Certifications

PMP
Feb 2017

Certificate details

PMP

Feb 2017

70 out of 100

N/A

N/A

Riti institute

Project management diploma

Training and Courses

Training/Course Details

English Language Conversation course,pre-Intermediate Level,

May 2012

British Council in Agouza

N/A

Training/Course Details

Project management diploma

Feb 2017

Riti

N/A

This profile is fresh!
Last update 1 days ago.

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Verified Badges

Verified skills from trusted partners. Awarded badges are strong signal of high potential in certain skills.

Profile Skills and Keywords

Acting As A Team LeaderAnalyticalArabicBack OfficeCommunicatorComputer SkillsComputer SoftwareConsumer ServicesCustmer ServiceCustomer Care Agent At Mobinil "postpaid Retail"Customer Care Agent At Vodafone 888Customer ServiceEnglishEnglish Language Conversation Course,pre-Intermediate Level,Etisalat UAEFounderHard WorkerInformation Technology ServicesJavaMedicalMedical Campains OrgonaizerMicrosoft WordMobinlNon-Profit OrganizationsOrangePMPProject Management DiplomaSalesSocialSupportTeam LeaderTeam PlayerTechnical SupportTelecommunicationsVodafoneWatching Movie

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

Less than 1 year

java

java

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

computer skills

computer skills

: Expert

: Extreme - I love it!

:

More than 7 years

computer software

computer software

: Expert

: Extreme - I love it!

:

More than 7 years

Custmer Service

Custmer Service

: Expert

: High

:

3-5 years

Sales

Sales

: Advanced

: High

:

Less than 1 year

Team leader

Team leader

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Communicator, Hard worker, Social, Team Player

Online Presence

https://www.linkedin.com/in/mina-mansour1/https://www.facebook.com/megamansourmegamansour@gmail.com

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