Basic Info

Mohamed Mustafa

6 years

Other, Egypt

Bachelor's Degree

Experienced

Work Experience

English Teacher at City Language Schools

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

primary and Preparatory grades English Teacher
British A-level curricula
Project-based learning


Company Details

City Language Schools

Egypt

N/A

Education

N/A

Feb 2013 to present (3 years 10 months)
English Teacher at Manaret El Eman language school

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

English teacher for 1st prep grade - A. Level


Company Details

Manaret El Eman language school

Nasr City, Cairo, Egypt

N/A

Education

www.manareteleman.com

Nov 2012 to Jan 2013 (2 months)
Customer care at Vodafone international services

Experience Details

Customer care

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone international services (multinational)

Egypt

More then 1000 employees

Consumer Services

www.vodafone.co.uk

Jul 2011 to Nov 2012 (1 year 4 months)
Customer care at Teleperformance

Experience Details

Customer care

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Egypt

N/A

Consumer Services

N/A

Aug 2010 to Apr 2011 (8 months)
Customer care at Etisal international

Experience Details

Customer care

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisal international (multinational)

Egypt

N/A

Consumer Services

N/A

Dec 2008 to Aug 2010 (1 year 8 months)

Achievements


in Etisalat : I was appointed to a task with our teams in UAE of data and correction department In Teleperformance : I was promoted to Back office Tier 2 in offshoring account Wind mobile / Canada In VIS : I was also appointed of Back office validation task in my team

Education

Accounting in Accounting

Education Details

Accounting

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Saidyha Military School

Egypt

2000

A / Excellent / 85 -100%

N/A

Al-Saidyha Military School
2000

Certifications

Certificate details

Professional Photography

Feb 2010

N/A

N/A

N/A

Russian Culture Centre

N/A

Certificate details

Vodafone Accreditation (3rd party – propositions – smart services – iphone consumer)

Jan 2012

N/A

N/A

N/A

N/A

Certificate details

Teaching Knowledge Test

Nov 2014

3 out of 4

N/A

N/A

University of Cambridge

Received three accredited certificates from the University of Cambridge in all 3 modules in core level of the TKT course.

IELTS Academic
May 2016

Certificate details

IELTS Academic

May 2016

7.5 out of 9

N/A

N/A

British Council

Listening 8.5
Speaking 7.5
Reading 7.5
Writing 7.0
CEFR level C1
Overall band score 7.5

Certificate details

CELTA - Certificate of English Language Teaching to Adults

Aug 2016

N/A

N/A

N/A

University of Cambridge

N/A

Training and Courses

Training/Course Details

soft skills training

Jul 2011

Vodafone

As part of organisational training for my past job as an international customer care advisor for Vodafone International Services 'VIS', Vodafone UK, an intensive soft skills training course was provided and passed which was presented and assessed by a highly skilled trainer with a comprehensive training material.

Training/Course Details

IELTS academic reading/writing

May 2016

British Council

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicCELTA - Certificate Of English Language Teaching To AdultsCRMConsumer ServicesCosmologyCreativeCustomer CareCustomer ServiceDrawingEducationEnglishEnglish LanguageEnglish LiteratureEnglish TeacherEnglish TeachingEtisal InternationalGermanHard WorkerHistoryIELTS AcademicIELTS Academic Reading/writingLeaderMicrosoft ExcelMicrosoft WindowsMicrosoft WordPetsPhotographyPlannerPresenterProfessional PhotographyScience And TechnologySoft Skills TrainingSupportTeaching Knowledge TestTeaching Young LearnersTeleperformanceVodafone Accreditation (3rd Party Propositions Smart Services Iphone Consumer)Vodafone International Services

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

CRM

CRM

: Expert

: High

:

5-7 years

Photography

Photography

: Advanced

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

More than 7 years

Fields of Expertise

English Teaching

English Teaching

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Presenter, Creative

Online Presence

https://eg.linkedin.com/in/medofocus

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