Basic Info

Mostafa Medany

5 years

Cairo, Egypt

High School

Experienced

Work Experience

Customer service representative at Ecco contact center (Vodafone 888 + 2828 billing + HDS Team)

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

 Handling customer calls.
 Enter customer details and other information in an accurate and efficient manner to the relevant systems.
 Receive work orders and enter them on the system.
 Receive inquiries, answer them and log them on the system.
 Provide support to customers over the phone.
 Troubleshooting customer's problems.
 Handle complaints, even when handling unpleasant customers.
 Build a long-term relationship with the customer.
 Be proactive with customer queries in terms of follow up and escalation.
 Escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution.


Company Details

Ecco contact center (Vodafone 888 + 2828 billing + HDS Team)

Cairo, Egypt

N/A

Consumer Services

N/A

Jul 2013 to present (3 years 5 months)
Customer service representative at Teleperformance (DU account - Enterprise Department)

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

 Handling customer calls.
 Enter customer details and other information in an accurate and efficient manner to the relevant systems.
 Receive work orders and enter them on the system.
 Receive inquiries, answer them and log them on the system.
 Provide support to customers over the phone.
 Troubleshooting customer's problems.
 Handle complaints, even when handling unpleasant customers.
 Build a long-term relationship with the customer.
 Be proactive with customer queries in terms of follow up and escalation.
 Escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution.


Company Details

Teleperformance (DU account - Enterprise Department) (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jul 2015 to present (1 year 5 months)
Customer service representative at Naos contact center (Mobinil)

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

 Handling customer calls.
 Enter customer details and other information in an accurate and efficient manner to the relevant systems.
 Receive work orders and enter them on the system.
 Receive inquiries, answer them and log them on the system.
 Provide support to customers over the phone.
 Troubleshooting customer's problems.
 Handle complaints, even when handling unpleasant customers.
 Build a long-term relationship with the customer.
 Be proactive with customer queries in terms of follow up and escalation.
 Escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution.


Company Details

Naos contact center (Mobinil)

Cairo, Egypt

N/A

Telecommunications

N/A

Aug 2012 to Oct 2012 (2 months)
Customer service representative at Raya contact center

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya contact center

Cairo, Egypt

N/A

Consumer Services

N/A

Apr 2009 to Aug 2012 (3 years 4 months)

Achievements


I Had been act as Q-Trainer for 6 Month Raya I had been best agent for 3 year in overall the company in raya
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBooksConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer ServiveEnglishHard WorkerInteractiveMicrosoft ExcelMicrosoft WordOrganizerProblem SolverSupportTeam PlayerTelecommunicationsTeleperformance (DU Account - Enterprise Department)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer servive

customer servive

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Organizer, Problem Solver, Interactive, Team Player

Online Presence

www.facebook.com/mmedany2https://twitter.com/Medany713

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