Md Faiz

Technical IT Support

• Job Details:Specializing in support for Windows operating systems, MS Office, and Microsoft 365 across multiple versions. Provided exceptional customer service, resolving installation, activation, and troubleshooting issues. Managed complex account and billing issues for MS Office and Microsoft 365, achieving consistent first-call resolution. Reduced handling time for technical queries by 15% through efficient issue resolution and client guidance. Contributed to knowledge base development by providing feedback on recurring technical challenges, improving workflows.

Seller Support Associate

• Job Details:Managed supplier inquiries and issues related to catalog listings, account manager support, and 3PL partner interactions. Promoted to the payments queue, handling complex seller payment disputes, account reconciliation, and accurate payout processing. Ensured smooth operations by resolving account discrepancies and enhancing client trust through timely and accurate solutions.