Basic Info

Mohamed yamani

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality inspector and quality control Officer at EPM for Injection Plastic industry

Experience Details

Quality inspector and quality control Officer

Quality, Installation/Maintenance/Repair, Engineering - Mechanical/Electrical

Entry Level

Plastic Quality inspector and quality control Officer activities.
Injection molding for auto spare part air condition and heating ventilation and home appliances plastic industry.


Company Details

EPM for Injection Plastic industry

Giza, Egypt, Egypt

51-100 employees

Plastics , Automotive

N/A

Jan 2016 to present (11 months)
Automotive spare parts sales at Golden auto maintenance & Repair service center

Experience Details

Automotive spare parts sales

Sales/Retail

Entry Level

Present and sell spare parts products and services to current and potential customers.
Supplies parts to the mechanics in the dealership who service and repair vehicles and cars.
search parts numbers or to use the computer and standard catalogs (Extract the correct Item code according to customers need).
Prepare price list quotations to both external and internal customer and the follow up and perform the sales transaction
Act as an information source on customer order processing and/or service policies and procedures.
Develop and maintain sales material and current product knowledge.
If the parts are not in stock, he may request to order them or suggest substitutes.
Compiling lists of prospective customers using trade directories and other sources

Implementation of sales annual and monthly plan to achieve the set target of the department.
Generating daily, monthly and annual sales reports.
Contacting with the technology and technical & providing the needed parts
technical support to the customers
diagnosis, troubleshooting and repair services in some cases related the spare parts.


Company Details

Golden auto maintenance & Repair service center

Giza, Egypt, Egypt

51-100 employees

Automotive

N/A

Jan 2015 to Dec 2015 (11 months)
Account Advisor or Customer care representative (CSR) in Etisalat UAE smartphone account 101 at Raya contact center

Experience Details

Account Advisor or Customer care representative (CSR) in Etisalat UAE smartphone account 101

Customer Service/Support

Experienced (Non-Manager)

Smartphone Technical support advisor
Receiving inbound calls, solving clients' technical issues (technical supporting for I phone Blackberry devices) which they are facing with their smartphone devices and services.
Handling customers' inquiries, regarding the services they have or other offers related.
Solving and escalating customers’ complaints for the right concerned department. Making report for call summary on CRM data base.
Helping and guiding other new colleagues to how to do this work.


Company Details

Raya contact center (multinational)

Maadi, Cairo, Egypt

N/A

Telecommunications

http://www.rayacorp.com/

Jan 2014 to Jan 2015 (1 year)
Customer Service Representative (CSR) in Mobinil account 110 at Mobinil

Experience Details

Customer Service Representative (CSR) in Mobinil account 110

Customer Service/Support

Entry Level

Customer service agent for mobinil project as front line officer over the land line 16110 troubleshooting the problems and answer customer inquiries thought out mobinil process via computerized system and data base applications based on oracle.
Responsible for answer inbound calls to meet customers, inquiries by specified handling rules through company policies.
Providing detailed and general information about product tariffs, rate plane and offers…etc. And how to use it. Troubleshooting process for most common Smartphone devices, USB modem & other products.
Making report for call summary on CRM data base and Solving and escalating customers’ complaints for the concerned or technical department


Company Details

Mobinil

Cairo - Giza, Egypt

N/A

Telecommunications

www.mobinil.com

Jan 2013 to Dec 2013 (11 months)
Marketing Executive for 6th of October city territory in Nile Scan and labs Center at Nile scan center

Experience Details

Marketing Executive for 6th of October city territory in Nile Scan and labs Center

Medical/Healthcare

Experienced (Non-Manager)

Marketing, healthcare provider
Achievements: I had established the start of 6th Oct territory marketing and put into the track.
Job Responsibilities and Details: Marketing and advertising Department official Executive for 6th of October city territory.
Marketing promoter, salesman, Adviser, healthcare provider, customer care (follow up patient cases).
Responsible for all territory duties to increasing flow rate through promotion & marketing activities. Providing feedback reports for supervisors and marketing managers. Carry out all process needed for new contracts plus insuring to be activated after agreement done, by following up with advertisements.


Company Details

Nile scan center

Giza / Cairo, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Jun 2011 to Dec 2011 (6 months)
Pharmacist Assistance at Private public pharmacy /mokhtar sayed pharmacy

Experience Details

Pharmacist Assistance

Sales/Retail, Pharmaceutical

Entry Level

Medical services
salesman, healthcare provider.


Company Details

Private public pharmacy /mokhtar sayed pharmacy

Giza, Egypt, Egypt

N/A

Healthcare and Medical Services

N/A

Jul 2005 to Oct 2007 (2 years 3 months)

Achievements


in sales after callsNBA ( next best action) related to offers and quality of service in FCR ( first call resolution) related to customer satsifaction


high level quality for the last 7 months


i had established the start of 6th oct territory markting and put it in the track


soft skills , sells , communication skills, market experince


Education

Bachlor of Commerce in accounting

Education Details

Bachlor of Commerce

accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ha'il high school

Saudi Arabia

2003

A / Excellent / 85 -100%

N/A

ha'il high school
2003

Certifications

toefl itp
Dec 2013

Certificate details

toefl itp

Dec 2013

510

N/A

N/A

smideast

N/A

Training and Courses

Training/Course Details

soft skills

Mar 2014

Rcc

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account Advisor Or Customer Care Representative (CSR) In Etisalat UAE Smartphone Account 101AccountingAnalyticalAutomotiveAutomotive Mechanical Engineering In Maintenance And Fault Diagnosis.Automotive Sales And Auto Spare Part Experience.Automotive Spare Parts SalesBusiness DevelopmentCommunicatorCreativeCustomer Care Service At Mobinil Telecom Project 110Customer ServiceCustomer Service Representative (CSR) In Mobinil Account 110Details-orientedDriverElectronics BooksEnglishHealthcare And Medical ServicesInstallationInternetMaintenanceMarketing Director Of 6th Of October City At Nile Scan And Labs CenterMarketing Executive For 6th Of October City Territory In Nile Scan And Labs CenterMechanical Engineering Study Specially In Automotive FieldMedicalMicrosoft OfficePharmaceuticalPharmacist AssistancePlasticsProblem SolverQuality AssuranceQuality ControlQuality Inspector And Quality Control OfficerRaya Contact CenterRepairRetailSalesSmartphonesTechnical SupportSoft SkillsSupportTelecommunicationsToefl Itp

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Fields of Expertise

customer care service at mobinil telecom project 110

customer care service at mobinil telecom project 110

: Advanced

: High

:

Less than 1 year

sales

sales

: Advanced

: High

:

Less than 1 year

driver

driver

: Advanced

: High

:

Less than 1 year

SmartphonesTechnical Support

SmartphonesTechnical Support

: Advanced

: High

:

Less than 1 year

marketing director of 6th of october city at nile scan and labs center

marketing director of 6th of october city at nile scan and labs center

: Intermediate

: High

:

Less than 1 year

Automotive sales and Auto spare part experience.

Automotive sales and Auto spare part experience.

: Intermediate

: Extreme - I love it!

:

3-5 years

Automotive Mechanical engineering in maintenance and fault diagnosis.

Automotive Mechanical engineering in maintenance and fault diagnosis.

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Communicator, Creative, Problem Solver, Details-oriented

Online Presence

https://www.facebook.com/mbyamanyWuzzuf.net/me/mbx

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