Basic Info

Michael Ashraf

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Functional Consulting & Implementation at EMP - Emerging Markets Payments

Experience Details

Senior Functional Consulting & Implementation

Banking, IT/Software Development

Experienced (Non-Manager)

• Setup New banks on TWCMS system.
• Setup Different types of banks services; Instant Issuance, H2H, Acquirer (VISA, MC, Amex. etc...), Issuer Products (Debit/ Credit Products for VISA/ MC), and Fraud Analyzer.
• Receive new requests for banks, analyze, design and provide new solutions.
• Support critical banks issues on non-workings hours through mobile and working from home.
• Facilitate customer requirements gathering sessions to help create clear understanding of customer needs.
• Work to achieve improved Client Intimacy and Trusted Advisor status with EMP stakeholders.
• Give trainings for new banks, services and internal awareness sessions for new comers.
• Provide solutions for customer’s issues.
• Provide all needed help for sudden requests for over 120 bank allover Africa.
• Test and apply new vendor upgrades.
• Migration projects (In and out).
• Coordinate with PM team to draw up new planes for new provided services.


Company Details

EMP - Emerging Markets Payments (multinational)

Cairo, Egypt

101-500 employees

Banking, Financial Services

N/A

Jan 2015 to present (1 year 11 months)
Live System Support Specialist at EMP - Emerging Markets Payments

Experience Details

Live System Support Specialist

Banking, IT/Software Development

Experienced (Non-Manager)

• Provide full support for banks with compliance to agreed SLA.
• Support daily operations and End of Day process for all internal teems all over the day.
• Applying banks Parameter Change Forms and Actions Request Forms.
• Work on shift basis.
• Provide remote connection support if needed.
• Support critical banks issues on non-workings hours through mobile and working from home.
• Do conference calls with customers on need.
• Report bug issues for the vendor and follow up through ticketing system.
• Support blocker issues which require on time support allover 24 hours.
• Provides on spot codes to solve and rollback unexpected errors, wrong financial effects and issues.


Company Details

EMP - Emerging Markets Payments (multinational)

Cairo, Egypt

101-500 employees

Banking, Financial Services

N/A

Jan 2013 to Jan 2015 (2 years)
Software developer at EMP - Emerging Markets Payments

Experience Details

Software developer

Banking, IT/Software Development

Experienced (Non-Manager)

• Analyze new development requests.
• Design and reform bank requests.
• Testing new developed solutions before providing to the customers
• Build necessary reports for banks.
• Do desired modifications as per banks requests with compliance to applied business process.
• Customize vendor reports to meet banks needs
• Tune EOD and EOM process / reports to deliver banks files in shortest time


Company Details

EMP - Emerging Markets Payments (multinational)

Cairo, Egypt

101-500 employees

Banking, Financial Services

N/A

May 2010 to Jan 2013 (2 years 8 months)
It Specialist at Donata for Jewelry

Experience Details

It Specialist

IT/Software Development

Entry Level

N/A


Company Details

Donata for Jewelry

Cairo, Egypt

11-50 employees

Luxury Goods and Jewelry

N/A

Jan 2009 to Jun 2010 (1 year 5 months)
Oracle Developer at Omega Soft

Experience Details

Oracle Developer

IT/Software Development

Experienced (Non-Manager)

Worked as oracle developer, develop and build applications and reports for Saudi Arabia Governments, - I do participated for HR, Ledger Accounts, MIS reports, reports, money and banking


Company Details

Omega Soft

Cairo, Egypt

51-100 employees

Computer Software

N/A

Apr 2009 to Apr 2010 (1 year)
Oracle Developer – On Job Training at Orascom for Training and technology

Experience Details

Oracle Developer – On Job Training

IT/Software Development

Entry Level

N/A


Company Details

Orascom for Training and technology

Cairo, Egypt

101-500 employees

Education

N/A

Jan 2009 to Apr 2009 (3 months)
Student at MCIT Scholarship

Experience Details

Student

IT/Software Development

Student

N/A


Company Details

MCIT Scholarship

Cairo, Egypt

101-500 employees

Education

N/A

Feb 2008 to Dec 2008 (10 months)
Tester and implementer at Infocus software house

Experience Details

Tester and implementer

IT/Software Development

Entry Level

Tester and implementer (Financial , Money & Banking, Real State) , beside minor development task as preparation period to move for developers team


Company Details

Infocus software house

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Jan 2007 to Jan 2008 (1 year)

Achievements


• Automate New Bank setups, decrease setup time from 3 days, to 2 minutes.
• Automate mass fix applying procedures.
• Publish new service (Instant card issuance).
• Awarded as Act as an owner for 2015.
• Exceed expectation for 2015 appraisal 120%.


• Automate different types of bank requests, and applying for single record request and multiple records requests.
• Provide on spot requested new reports for critical banks issues.


• Deliver a project for Chargeback Team (Dispute Manager) which allowed them to follow and sort up all banks chargeback cases.
• Initiate and deliver a project for one of powerful vendors tool (Work flow), which allow to build customized flow of process upon banks business cases.
• Awarded innovation of the month for February 2012.


Education

BSc in Commerce

Education Details

BSc

Commerce, English Section - Accountig

Zagazig University, Egypt

C / Good / 65 - 75%

N/A

N/A

Zagazig University
2000 - 2006

Certifications

Certificate details

Oracle 10g Developing certificate OCP

Dec 2008

N/A

N/A

N/A

Oracle University

N/A

Certificate details

Oracle 10g Administration Certificate OCP

Dec 2008

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Communication Skills

Jan 2008

MCIT

N/A

Training/Course Details

Presentation Skills

Jan 2008

MCIT

N/A

Training/Course Details

Technical Business Writing

Feb 2008

MCIT

N/A

Training/Course Details

Team Work

Feb 2008

MCIT

N/A

Training/Course Details

Problem Solving & Decision Making

Feb 2008

MCIT

N/A

Training/Course Details

Customer Service

Mar 2008

MCIT

N/A

Training/Course Details

Sales & Marketing

Mar 2008

MCIT

N/A

Training/Course Details

General English & Business Writing

Mar 2008

MCIT

N/A

Training/Course Details

Oracle Database 10g & Developer track

Dec 2008

MCIT

N/A

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBankingCommerceCommunication SkillsComputer SoftwareCrystal ReportsCustomer ServiceEMP - Emerging Markets PaymentsEducationEnglishEnglish Section - AccountigFinancial ServicesGeneral English & Business WritingHard WorkerITInformation Technology ServicesInnovativeIt SpecialistLive System Support SpecialistLuxury Goods And JewelryMicrosoft OfficeOperationsOracle 10g Administration Certificate OCPOracle 10g Developing Certificate OCPOracle Database 10g & Developer TrackOracle DeveloperOracle Developer On Job TrainingPayment SystemsPresentation SkillsProblem SolverProblem Solving & Decision MakingSQLSales & MarketingSenior Functional Consulting & ImplementationSoftware DeveloperSoftware DevelopmentStudentTeam PlayerTeam WorkTechnical Business WritingTester And Implementer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

SQL

SQL

: Expert

: Extreme - I love it!

:

More than 7 years

Crystal Reports

Crystal Reports

: Intermediate

: High

:

5-7 years

Software Development

Software Development

: Intermediate

: High

:

1-3 years

Oracle developer

Oracle developer

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Operations

Operations

: Expert

: Extreme - I love it!

:

5-7 years

Financial Services

Financial Services

: Expert

: Extreme - I love it!

:

5-7 years

Payment Systems

Payment Systems

: Expert

: Extreme - I love it!

:

5-7 years

Banking

Banking

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Hard worker, Problem Solver, Innovative, Team Player

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