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Mazen Mahmoud Gado

Call center and contact center managment

Cairo, Egypt
  • Call center
  • Customer service
  • MS office
  • Quality Assurance
  • Tranning

Work Experience

  • Customer Service and Call center manager at Farm House

    Jun 2016 to present · 2 Years 7 Months
  • call center supervisor at Expedia ca

    Jan 2016 to Jun 2016 · 6 Months
  • Customer Service Manager at AlRAyian Food Dist.

    Nov 2014 to Dec 2015 · 1 Years 11 Months
  • Call center Senior Supervisor at OneCard

    Jan 2013 to Oct 2014 · 1 Years 2 Months

View 5 more experiences

Education

  • Bachelor's Degree in Law

    Ain Shams University - Egypt 1999 to 2006 · 7 Years
  • High School - Thanaweya Amma

    Yusuf El seba'i language school - Egypt 1999

Achievments

Head coach of Field hockey teams Elshams Club El Jazeera youth El Nasr Sporting club Dubai field hockey club

Skills
Tools and Fields of Expertise

  • Call center
  • Customer service
  • MS office
  • Quality Assurance
  • Tranning
  • Business Planning
  • Customer Services
  • Operation Managment
  • Account managment
  • Adobe Photoshop
  • presentation
  • body language
  • leadership
  • Management
  • graphic design
  • Training

Languages

  • English

    Fluent
  • Arabic

    Fluent
  • French

    Beginner

Training & Certifications

  • customer service

    Dubai training center · 2009
  • Coaching fieldhockey

    Egyptian Hockey fiedration · 2007
  • Graphic Diploma

    IBM · 2006
  • Ticketing

    Egyptair · 2003