Basic Info

Mazen Gado

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Service and Call center manager at Farm House

Experience Details

Customer Service and Call center manager

Customer Service/Support

Manager

N/A


Company Details

Farm House

Cairo, Egypt

More than 1000 employees

Food and Beverage Production

N/A

Jun 2016 to present (1 year 1 month)
Call center supervisor at Expedia ca

Experience Details

Call center supervisor

Customer Service/Support

Manager

N/A


Company Details

Expedia ca

Canada

More than 1000 employees

Travel and Tourism

N/A

Jan 2016 to Jun 2016 (5 months)
Customer Service Manager at AlRAyian Food Dist.

Experience Details

Customer Service Manager

Customer Service/Support

Manager

N/A


Company Details

AlRAyian Food Dist.

Cairo, Egypt

101-500 employees

FMCG

N/A

Nov 2014 to Dec 2015 (1 year 1 month)
Call center Senior Supervisor at OneCard

Experience Details

Call center Senior Supervisor

Customer Service/Support

Manager

N/A


Company Details

OneCard (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

www.onecard.net

Jan 2013 to Oct 2014 (1 year 9 months)
Operation & Quality assurance Senior supervisor at OneCard

Experience Details

Operation & Quality assurance Senior supervisor

Customer Service/Support

Manager

*Create daily / weekly / Monthly Reports
*Create OneCard Quality sheets
*Adjust Call center Targets
*Develop the Call center
*Improve the Call center Quality
- Coordinating closely with Account Executives on Performance Action Plans.
- Directly manage An assigned team of Leaders.
- Coordinate the day-to-day operations including Maintain full responsibility and accountability of team tasks for hiring, training, salary administration, performance management, policy administration, and team development, with appropriate input and approval from direct manager and Human Resources.
- Work with other management teams within organization to improve overall daily Operation.
- Driving the development of high performance and superior customer service.


Company Details

OneCard (multinational)

Egypt

101-500 employees

Internet/E-commerce

www.onecard.net

Jan 2013 to Sep 2014 (1 year 8 months)
Call center Supervisor at Samsung

Experience Details

Call center Supervisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Samsung (multinational)

Dubai, United Arab Emirates

More then 1000 employees

Electronics and Semiconductors

www.Samsung.com

Jun 2010 to Aug 2012 (2 years 2 months)
Team leader at Etisalat UAE

Experience Details

Team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat UAE (multinational)

Ajman, United Arab Emirates

More then 1000 employees

Telecommunications

www.Etisalat.com

Feb 2008 to Apr 2010 (2 years 2 months)
Senior Tech. Support at Link Dot Net

Experience Details

Senior Tech. Support

Customer Service/Support

Entry Level

N/A


Company Details

Link Dot Net

Cairo, Egypt

501-1000 employees

Internet/E-commerce

www.LDN.net

Jan 2007 to Dec 2007 (11 months)
Custoemr service agent at Mobinil

Experience Details

Custoemr service agent

Customer Service/Support

Entry Level

N/A


Company Details

Mobinil

Cairo Governorate, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Jan 2005 to Dec 2006 (1 year 11 months)

Achievements


Head coach of Field hockey teams Elshams Club El Jazeera youth El Nasr Sporting club Dubai field hockey club

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1999 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Yusuf El seba'i language school

Egypt

1999

B / Very Good / 75 - 85%

N/A

Yusuf El seba'i language school
1999

Certifications

Certificate details

Graphic Diploma

Aug 2006

N/A

N/A

N/A

IBM

Adobe Photoshop
Adobe After effect

Ticketing
Sep 2003

Certificate details

Ticketing

Sep 2003

98 out of 100

N/A

N/A

Egyptair

Ticketing airlines tickets

Training and Courses

Training/Course Details

customer service

May 2009

Dubai training center

N/A

Training/Course Details

Coaching fieldhockey

Jun 2007

Egyptian Hockey fiedration

Field Hockey Coaching

This profile is fresh!
Last update 25 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalysisAnalyticalArabicBody LanguageCall CenterCall Center Senior SupervisorCall Center SupervisorCoachingCoaching FieldhockeyCreativeCustoemr Service AgentCustomer ServiceCustomer Service And Call Center ManagerCustomer Service ManagerCustomer-orientedE-commerceElectronics And SemiconductorsEnglishEtisalat UAEFMCGField HockeyFood And Beverage ProductionFrenchGraphic DesignGraphic DiplomaHard WorkerInternetLawLeaderLeadershipMS OfficeManagementOneCardOperation & Quality Assurance Senior SupervisorPresentationQuality AssuranceQualtiy AssuranceReportsSamsungSenior Tech. SupportStrategySupportTeam LeaderTelecommunicationsTicketingTrainingTranningTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS office

MS office

: Expert

: Extreme - I love it!

:

More than 7 years

presentation

presentation

: Expert

: Extreme - I love it!

:

5-7 years

Quality Assurance

Quality Assurance

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

More than 7 years

Tranning

Tranning

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Call center

Call center

: Expert

: Extreme - I love it!

:

More than 7 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

leadership

leadership

: Expert

: Extreme - I love it!

:

3-5 years

Management

Management

: Expert

: Extreme - I love it!

:

3-5 years

body language

body language

: Advanced

: Extreme - I love it!

:

5-7 years

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

graphic design

graphic design

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Hard worker, Customer-oriented, Creative

Online Presence

eg.linkedin.com/in/mazengadohttps://www.facebook.com/mmgado@mazenismael

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