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Mazen Abdelhameed Saeed

Customer Service

Nasr City, Cairo, Egypt

Work Experience

  • Customer Service

    Edrak (Kidzania)

    Sep 2022 - Oct 2023 -1 yr, 1 month

    Egypt

    • Job Details:Welcome and assist guests upon arrival with a warm, friendly attitude. Provide clear information about activities, attractions, rules, and schedules. Handle customer inquiries, complaints. Collaborate with team members to ensure a safe and efficient operation. Ensure guest satisfaction by going the extra mile to resolve any issues.
  • Accountant

    Eltamayoz Law Office

    Oct 2020 - May 2021 -7 months

    Egypt

    • Job Details:Record and maintain all financial transactions, ledgers, and journals. Manage accounts payable and receivable, including invoicing and collections. Maintain and organize financial records and documents. Assist in budget planning and financial forecasting. Support the office manager and partners with financial data and insights.
  • Telesales Agent

    Xclusives

    Mar 2020 - Sep 2020 -6 months

    Egypt

    • Job Details:Make outbound sales calls to potential customers from provided leads. Promote and sell the Xclusives card by clearly communicating its features, benefits, and value. Handle customer objections professionally. Achieve daily/weekly/monthly sales targets. Follow up on interested customers and manage callbacks.
  • Sales Person

    Mostafa El Sallab Group

    Nov 2019 - Mar 2020 -4 months

    Egypt

    • Job Details:Assist walk-in customers in the showroom or assigned territory. Understand customer needs and provide professional advice on products. Promote and sell the company’s product. Achieve monthly sales targets. Collaborate with the logistics teams to ensure smooth delivery.
  • Education

    • Bachelor's Degree in Business/Commerce, Accounting

      Ain Shams University (ASU)

      Jan 2019 - Jan 2023 - 4 yr

    Skills

    • customer handling
    • negotiation skills
    • Communication skills
    • customer relationship management

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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