Basic Info

Michael Ayoub

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Application Support Engineer at RMGS

Experience Details

Senior Application Support Engineer

IT/Software Development

Experienced (Non-Manager)

 Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution of application help desk tickets.
 Solving problems around profit and loss breaks, data feeds, risk figures and user rights
 Resolving urgent and immediate requests by various users in a vibrant and demanding environment
 Provide technical application support for internal applications and external web sites.
 Design, develop, test and implement web-based and SQL Server solutions to resolve application issues or complete small project requests
 Work collaboratively with development team and business partners and other vendors in defining, developing and implementing technology solutions to resolve application issues
 Be adaptable and a fast-learner and pick up new skills quickly
 Assume initial ownership for the coordination, investigation and documentation of a system event
 Utilize multiple incident management tools used to report, resolve, and trend issues.
 Demonstrate understanding of the customer's business needs and apply them to the management of system events & incidents.
 Identify trends in repeat and critical errors, supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs.
 Interpret system errors at a basic level and assess the risk of events and escalate appropriately to protect client services.
 Document the resolutions of re-occurring errors.


Company Details

RMGS (multinational)

Maadi, Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

www.rmgs.co

Jun 2014 to present (2 years 6 months)
Technical Support Engineer at The American University in Cairo

Experience Details

Technical Support Engineer

IT/Software Development, Analyst/Research, Media/Journalism/Publishing

Experienced (Non-Manager)

 Troubleshoot system crashes, slow-downs and data recoveries
 Ability to handle basic and professional requests from staff/employees
 Microsoft CRM support updating our AUC website and webpages
 Information Technology support for daily basis issues
 Troubleshoot staff’s problems/issues with their machines.
 Follow-up with the recent technologies to be used for updated work environment
 Design invitations, promotional material, banners, posters and flyers
 Develop website, digital platforms, quality control checklist
 Software distribution updates, scripting, testing and support.
 Maintain office equipment (multi-media, flipchart, overhead projector, screen, digital camera, etc.)
 Liaise with stakeholders on and off campus
 Update and maintain contacts database, and copyright agreement filing system
 Update social media (Facebook, Twitter and YouTube)
 Solving networking issues
 Traveling abroad for conferences, seminars and events for all IT and Technology support


Company Details

The American University in Cairo (multinational)

Giza, Egypt

More than 1000 employees

Education

www.aucegypt.edu

Feb 2011 to Jun 2014 (3 years 4 months)
Software Developer at Samcrete Construction

Experience Details

Software Developer

IT/Software Development

Experienced (Non-Manager)

 Created, documented, and implemented unit test plans, scripts, and test harnesses
 Interpreted and coded written business requirements and technical specification documents
 Presented ideas for system improvements, including cost proposals
 Tested the product in controlled, real situations before going live
 Prepared training manuals for users
 Developing new applications sing .NET and SQL Server in regards to help with the IT work
 Following up on the opened tickets from clients to be solved as soon as possible


Company Details

Samcrete Construction

Giza, Egypt, Egypt

501-1000 employees

Architectural and Design Services

N/A

Aug 2010 to Nov 2010 (3 months)
Technical Support Agent at Microsoft

Experience Details

Technical Support Agent

IT/Software Development

Entry Level

 Supported customers in Microsoft product use and volume licenses
 Formulates technical service orders and follows up on pending work orders, requisitions, trouble reports, etc., to ensure work is completed in a timely fashion.
 Analyzes and reviews requests for telephone services
 Communicated rights granted to Volume Licensing to copy software onto multiple devices from one standard image
 Flexible shifts of support remotely
 Meet with clients remotely if further assistance needed


Company Details

Microsoft (multinational)

Giza, Egypt, Egypt

501-1000 employees

Computer Software

N/A

Feb 2010 to Aug 2010 (6 months)

Achievements


That's all

Education

Master's Degree in Computer Science

Education Details

Master's Degree

Computer Science

American University in Cairo (AUC), Egypt

Not specified

N/A

N/A

American University in Cairo (AUC)
2016 - 2020 (Expected)
BSc in Computer Science

Education Details

BSc

Computer Science, Computer Information, Information Technology

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman Language school

Egypt

2005

A / Excellent / 85 -100%

N/A

Orman Language school
2005

Certifications

Adobe Certified
May 2014

Certificate details

Adobe Certified

May 2014

N/A

N/A

N/A

CompuTek

N/A

Certificate details

Microsoft Activation Volume Licence

Jun 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Time Choice

Apr 2014

Logic Training and HR Development

N/A

Training/Course Details

Business Writing for Employees

Jul 2015

Dale Carnegie Training

N/A

Training/Course Details

Teambuilding Workshop

Sep 2015

Wellness

N/A

Training/Course Details

Team Building for Higher Productivity

Dec 2015

School of Business, AUC

N/A

Training/Course Details

Experience Certificate

Aug 2009

Microsoft

N/A

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

ASP.NETAdobe CertifiedApplication Support EngineerArabicArchitectural And Design ServicesBusiness Writing For EmployeesC#.NetC++C/C++CSSComputer HardwareComputer InformationComputer ScienceComputer SkillsComputer SoftwareCreativeEducationEnglishExperience CertificateFootballFrenchGamingHTMLHTML5Hard WorkerHelping PeopleITInformation TechnologyInformation Technology (IT)InternetJavaJavaScriptJournalismLeaderMediaMicrosoftMicrosoft Activation Volume LicenceMySQLOffshoringOutsourcingPresenterPublishingRMGSReadingResearchSQLSenior Application Support EngineerSoftware DeveloperSoftware DevelopmentSupport And AidSupportiveTeam Building For Higher ProductivityTeambuilding WorkshopTechnical AnalysisTechnical SupportTechnical Support AgentTechnical Support EngineerThe American University In CairoTime Choice

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

C/C++

C/C++

: Expert

: Extreme - I love it!

:

1-3 years

Java

Java

: Expert

: Extreme - I love it!

:

1-3 years

javaScript

javaScript

: Expert

: Extreme - I love it!

:

1-3 years

HTML5

HTML5

: Expert

: Extreme - I love it!

:

1-3 years

CSS

CSS

: Expert

: Extreme - I love it!

:

1-3 years

ASP.NET

ASP.NET

: Expert

: Extreme - I love it!

:

1-3 years

C#.Net

C#.Net

: Expert

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

5-7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

3-5 years

Computer Science

Computer Science

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Technical Analysis

Technical Analysis

: Expert

: Extreme - I love it!

:

5-7 years

SQL

SQL

: Expert

: Extreme - I love it!

:

3-5 years

MySQL

MySQL

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Software Development

Software Development

: Expert

: Extreme - I love it!

:

1-3 years

Computer Science

Computer Science

: Expert

: Extreme - I love it!

:

1-3 years

Technical Support Engineer

Technical Support Engineer

: Expert

: Extreme - I love it!

:

5-7 years

Application Support Engineer

Application Support Engineer

: Expert

: Extreme - I love it!

:

5-7 years

Java

Java

: Expert

: Extreme - I love it!

:

3-5 years

C++

C++

: Expert

: Extreme - I love it!

:

3-5 years

CSS

CSS

: Expert

: Extreme - I love it!

:

3-5 years

HTML

HTML

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Presenter, Creative, Supportive

Online Presence

    Public Profile         https://eg.linkedin.com/in/michael-ayoub-b7990231https://www.facebook.com/Mickey.Ayoubhttps://twitter.com/Miclosoft_1988

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