May OThman

Customer Service Representative and Call Center Representative at Provis Real State (part of Al Dar Company)

Abu Dhabi, United Arab Emirates

Provis Real State (part of Al Dar Company)

Oct 2022 - Present -2 yrs, 8 months

Job Details:Answering inquiries by clarifying desired information, researching, locating and providing information. Determining requirements by working with customers. Resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems. Fulfilling requests by clarifying desired information, completing transactions and forwarding requests. Selling additional services by recognizing opportunities to up-sell accounts and explaining new features.

Burjeel Holding Hospital

Aug 2021 - Sep 2022 -1 yr, 1 month

Job Details:Manage large amounts of inbound and outbound calls in a timely manner. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. Resolve customer complaints in a fair manner. Booking and rescheduling appointments. Help to train new employees and inform them about the company’s customer management policies.

Majid Al Futtaim Retail

May 2017 - Aug 2019 -2 yrs, 3 months

Job Details:Greet customers warmly, follow communication procedures, guidelines and policies. Provide accurate information by using right tools and methods. Manage and respond to large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Contribute to team effort by accomplishing related results as needed. Assist with placement of orders, refunds or exchanges.