Basic Info

Michael Azania Kwinana

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

International Account Advisor: For Vodafone UK at Vodafone

Experience Details

International Account Advisor: For Vodafone UK

Customer Service/Support

Entry Level

-Own and manage the client relationship: resolving calls efficiently and effectively.

- Ensure service level agreements are met and maintained.

- Ensure offering world-class Customer Service at all times.

- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

- Mentor and support new employees.


Company Details

Vodafone

6th of October, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Sep 2015 to present (1 year 3 months)
Technical Support Engineer at E.Vision

Experience Details

Technical Support Engineer

IT/Software Development, Customer Service/Support, Banking

Experienced (Non-Manager)

N/A


Company Details

E.Vision

New Cairo City, Egypt

11-50 employees

Information Technology Services

N/A

Feb 2010 to Oct 2013 (3 years 8 months)

Education

BSc in Business Technology/ Information Technology

Education Details

BSc

Business Technology/ Information Technology

Cape Breton University, Canada

C / Good / 65 - 75%

N/A

N/A

Cape Breton University
2004 - 2009
High School - Other

High School Details

Other

Florida High

South Africa

2003

A / Excellent / 85 -100%

N/A

Florida High
2003

Certifications

DBA Oracle
Oct 2012

Certificate details

DBA Oracle

Oct 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Oracle dba

Sep 2012

EMAK

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicBankingBooksBusiness Technology/ Information TechnologyCurrency Markets Technical AnalysisCustomer ServiceCustomer-orientedDBA OracleEnglishFircosoft SuiteFlexibleFoodGermanHard WorkerITInformation Technology ServicesInternational Account Advisor: For Vodafone UKMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft SQL ServerMicrosoft WordOracle DBAOutdoorsSQLSerbo-CroatianSoftware DevelopmentSportsSupportSupportiveTechnical SupportTechnical Support EngineerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Serbo-Croatian

Serbo-Croatian

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Technical Support

Technical Support

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

More than 7 years

Fircosoft suite

Fircosoft suite

: Advanced

: High

:

1-3 years

Oracle DBA

Oracle DBA

: Intermediate

: High

:

3-5 years

SQL

SQL

: Intermediate

: High

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: High

:

1-3 years

Microsoft Access

Microsoft Access

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Currency Markets Technical Analysis

Currency Markets Technical Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Hard worker, Customer-oriented, Flexible / Adaptive, Supportive

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