Basic Info

Michael Azania Kwinana

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

International Account Advisor: For Vodafone UK at Vodafone

Experience Details

International Account Advisor: For Vodafone UK

Customer Service/Support

Entry Level

-Own and manage the client relationship: resolving calls efficiently and effectively.

- Ensure service level agreements are met and maintained.

- Ensure offering world-class Customer Service at all times.

- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

- Mentor and support new employees.


Company Details

Vodafone

6th of October, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Sep 2015 to present (1 year 10 months)
Technical Support Engineer at E.Vision

Experience Details

Technical Support Engineer

IT/Software Development, Customer Service/Support, Banking

Experienced (Non-Manager)

N/A


Company Details

E.Vision

New Cairo City, Egypt

11-50 employees

Information Technology Services

N/A

Feb 2010 to Oct 2013 (3 years 8 months)

Education

BSc in Business Technology/ Information Technology

Education Details

BSc

Business Technology/ Information Technology

Cape Breton University, Canada

C / Good / 65 - 75%

N/A

N/A

Cape Breton University
2004 - 2009
High School - Other

High School Details

Other

Florida High

South Africa

2003

A / Excellent / 85 -100%

N/A

Florida High
2003

Certifications

DBA Oracle
Oct 2012

Certificate details

DBA Oracle

Oct 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Oracle dba

Sep 2012

EMAK

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicBankingBooksBusiness Technology/ Information TechnologyCurrency Markets Technical AnalysisCustomer ServiceCustomer-orientedDBA OracleEnglishFircosoft SuiteFlexibleFoodGermanHard WorkerITInformation Technology ServicesInternational Account Advisor: For Vodafone UKMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft SQL ServerMicrosoft WordOracle DBAOutdoorsSQLSerbo-CroatianSoftware DevelopmentSportsSupportSupportiveTechnical SupportTechnical Support EngineerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Serbo-Croatian

Serbo-Croatian

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Technical Support

Technical Support

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

More than 7 years

Fircosoft suite

Fircosoft suite

: Advanced

: High

:

1-3 years

Oracle DBA

Oracle DBA

: Intermediate

: High

:

3-5 years

SQL

SQL

: Intermediate

: High

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: High

:

1-3 years

Microsoft Access

Microsoft Access

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Currency Markets Technical Analysis

Currency Markets Technical Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Hard worker, Customer-oriented, Flexible / Adaptive, Supportive

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