Masarrat Sultana

Travel Agent - Administration

• Job Details:Plan and sell transportation, accommodation, insurance, and other travel services. Specialize in advising and booking travel to Indian subcontinent destinations including India, Sri Lanka, Nepal, Maldives, Bhutan, and Bangladesh. Collaborate closely with clients to determine travel needs and provide custom recommendations. Provide up-to-date travel publications, maps, cultural guidance, and event information. Resolve travel-related issues, complaints, and process refunds promptly. Maintain accurate records and financial statistics using internal software. Build and maintain a strong network with tour operators.

Senior VIP Business Travel Consultant

• Job Details:Handled travel arrangements for VIP and executive-level clients, including Michelin, Facebook, Deloitte, Amazon, and National Oilwell Varco. Coordinated multi-stop international and Indian subcontinent itineraries, ensuring strict adherence to corporate policies and traveler preferences. Delivered concierge-level service to personal assistants and directors through calls, chat, and emails. Booked travel across European destinations such as France, Germany, Italy, Spain, Switzerland, and the UK, as well as international destinations like the USA, UAE, Canada, Singapore, and Thailand. Provided 24/7 support for urgent requests, itinerary changes, and emergency travel needs. Maintained complete confidentiality and ensured seamless experiences through proactive travel management.

Senior Travel Consultant

• Job Details:Delivered high-level travel consultancy for corporate clients, focusing on complex and luxury travel. Handled bookings for Indian subcontinent and global destinations including Europe and North America. Ensured consistent client satisfaction with personalized services, loyalty incentives, and post-travel follow-ups. Utilized CRM systems, GDS platforms (Amadeus, Galileo, Sabre), and booking tools efficiently. Supported client retention through high responsiveness and a solution-driven approach.