Mariam Mansour

Customer Support Representative

• Job Details:Provided exceptional customer support for Amazon customers through various channels, including phone, chat, and email. Assisted with inquiries related to product returns, refunds, delivery issues, and order tracking. Resolved customer complaints efficiently, ensuring customer satisfaction and timely solutions. Processed returns, exchanges, and refunds, maintaining a high level of accuracy and professionalism. Handled various customer concerns, such as delivery issues, product inquiries, and account management.

Intern

• Job Details:Responsible for completing various application forms and documentation. Conducted financial statement review and analysis for prospective investments. Participated in site visits to factories located in the free trade zone, gaining hands-on exposure to investment project evaluation.

Intern

• Job Details:Participated in a unique virtual internship program, adapting to an online learning and collaboration environment. Developed proficiency in navigating digital platforms and virtual communication tools for effective remote work. Completed various online training modules and simulations related to banking operations, products, and customer service.