Basic Info

Marwa Zakher

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Assistant office manager at Scientific Medical Equipment

Experience Details

Assistant office manager

Administration

Experienced (Non-Manager)

N/A


Company Details

Scientific Medical Equipment

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Jan 2014 to Jul 2014 (6 months)
Sales department coordinator at El Marwa for Medical Equipmet

Experience Details

Sales department coordinator

Administration

Experienced (Non-Manager)

N/A


Company Details

El Marwa for Medical Equipmet

Cairo, Egypt

51-100 employees

Healthcare and Medical Services

N/A

Sep 2012 to Jan 2014 (1 year 4 months)
International account advisor at Vodafone UK

Experience Details

International account advisor

Customer Service/Support

Entry Level

-Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility.


Company Details

Vodafone UK

Cairo Governorate, Egypt

N/A

Telecommunications

http://www.vodafone.co.uk/personal/index.htm

Jan 2012 to Jun 2012 (5 months)
Vice chairman secretary at Ahram Security Group

Experience Details

Vice chairman secretary

Administration

Senior Management (e.g. VP, CEO)

1. Prepare correspondence, reports, and materials for publications and presentations.
2. Setup Vice Chairman's travel arrangements.
3. Maintain Vice Chairman's calendar.
4. Prepare and maintain Vice Chairman's expense report.
5. Create, transcribe, and distribute meeting agendas and minutes.
6. Answer telephones and handle in appropriate manner.
7. Meet and greet clients and visitors.
8. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
9. Maintain hard copy and electronic filing system.
10. Sign for UPS/Fed Ex/Airborne packages.
11. Supervise support staff.
12. Other duties as assigned.


Company Details

Ahram Security Group

10th of ramadan city, Egypt

N/A

Engineering Services

www.ahramsg.com

Mar 2011 to Aug 2011 (5 months)
Executive secretary at Delta Medical

Experience Details

Executive secretary

Administration

Experienced (Non-Manager)

Recording all faxes, documents related to Local & Foreign correspondences for maintenance department.

• Reading and distributing all faxes, documents related to Local & Foreign
Correspondences for our suppliers. Reading and filling all
faxes, e-mails, documents concerning local correspondence.
• Responsible for requesting the inventory of the products of the foreign
companies in order to replenishment also for the catalogs.
• Attending exhibitions upon management request.
• Preparing daily tenders sheet.
• Answering phones and transfer to the right person.
• Handling Maintenance Post.
• Update new foreign companies for catalogues from website.
• Browsing the Internet for any further information or when ever required
• Make Invoices for Sales persons and updating their weekly Plan
• Following up our payments and deliver the information for the accounting department and both the Sales Manager and Marketing Manager.
• Arrange follow up sheets for the received purchase orders for all the departments.
• Update the higher management with the current status of the purchase orders with a daily report.
• Receiving customer’s calls reporting for failures and forward it to the right person.


Company Details

Delta Medical

Cairo, Egypt

51-100 employees

Healthcare and Medical Services

N/A

Jan 2007 to Dec 2010 (3 years 11 months)

Achievements


Till the moment I can not claim that I've achieved something significant bit I'm on the track and I'll do the best I can

Education

BSc in Accounting

Education Details

BSc

Accounting

Beni Suef University, Egypt

Not specified

N/A

N/A

Beni Suef University
2000 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Fayoum Secondary school for girls

Egypt

1998

A / Excellent / 85 -100%

N/A

El Fayoum Secondary school for girls
1998

Certifications

Certificate details

BBSA, Basic Business Skills Acquisition

Jul 2006

N/A

N/A

N/A

FGF, Future Generation Foundation

N/A

Training and Courses

Training/Course Details

Professional certificate in office management

Nov 2011

AUC

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

AccountingAdaptiveAdministrationAdminstrationArabicAssistant Office ManagerBBSA, Basic Business Skills AcquisitionCartoonsCreativeCustomer ServiceEngineering ServicesEnglishExecutive SecretaryFlexibleHard WorkerHealthcare And Medical ServicesInternational Account AdvisorInternetMS OfficeMy FamilyProblem SolverProfessional Certificate In Office ManagementReadingSales Department CoordinatorSupply ChainSupportSurfing The InternetTeam PlayerTelecommunicationsVice Chairman Secretary

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

MS office

MS office

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Fields of Expertise

Adminstration

Adminstration

: Advanced

: High

:

3-5 years

Supply chain

Supply chain

: Intermediate

: High

:

1-3 years

Customer Service

Customer Service

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Creative, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

http://www.linkedin.com/profile/view?id=121374633&locale=en_US&trk=tab_prohttp://www.facebook.com/monatawfic

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