Basic Info

Marwan Khalifa

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Freelance Social Media Advertising at Freelance

Experience Details

Freelance Social Media Advertising

Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

- Build and execute social media strategy through competitive research, messaging and audience identification.
- Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community interactions.
- Set up and follow up company pages within each platform to increase the visibility of company’s social content.
- Continuously improve by analyzing the appropriate social insights and best practices, and then acting on the information.
- Collaborate with other departments to manage reputation and coordinate actions.


Company Details

Freelance

Cairo, Egypt

N/A

Information Technology Services

N/A

Jun 2016 to present (6 months)
Freelance Content Creator at Homify UAE

Experience Details

Freelance Content Creator

Writing/Editorial

Entry Level

• Write and publish articles in Arabic language on Specific Topics.
• Moderates content as it is contributed to the website by internal sources.
• Monitors responds on topics related to articles.
• Coordinate content creation & publishing of company newsletters (internal or external).


Company Details

Homify UAE (multinational)

Cairo, Egypt

N/A

Writing and Editing

N/A

Aug 2015 to Aug 2016 (1 year)
Content Specialist and Data Analyst at Hindawi Publishing Corporation

Experience Details

Content Specialist and Data Analyst

Writing/Editorial

Experienced (Non-Manager)

• Check the subject appropriateness of the manuscript to make sure that it falls within the scope of the journal
• Check the manuscript type to make sure that the manuscript is submitted to the journal with the right type
• Perform some searches to make sure that the manuscript has neither been published elsewhere, nor is under review elsewhere
• Check submitted manuscripts to ensure that they have not been plagiarized from other manuscripts, whether published or unpublished
• Check the manuscript references to detect any potential citation manipulation i.e. whether the purpose of them is to increase the number of citations to a given author’s work, or to articles published in a particular journal
• Check authors’ history to make sure that there are no sanctions preventing them from submitting their manuscripts to the journal
• Take the proper action with the checked manuscripts whether by approving, rejecting or transferring the manuscript
• Communicate all decisions with editorial staff in order to take the proper action with the authors/editors


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

N/A

Writing and Editing

www.hindawi.com

Feb 2014 to Mar 2016 (2 year 0 month)
Content Coordinator at Danat FZ (S.A.E) For E-Commerce

Experience Details

Content Coordinator

Customer Service/Support, Administration, Writing/Editorial

Experienced (Non-Manager)

 Perform collection, interpretation and recording of data in accordance with company’s guidelines and standards.
 Perform data validation and storage of various project documents.
 Review project documents and make necessary revisions.
 Sort and organize the data; both hard copy and electronic versions.
 Update company website with recent data records.
 Maintain the completed hard copy and electronic files of project records.
 Assist staff in data entry when required.
 Provide data management updates in all internal and external meetings as required.
 Analyze data for quality improvement purposes.
 Prepare data for reporting, meeting and presentations.
 Ensure data management procedures comply with standard company policies.
 Provide statistical analysis and longitudinal analysis of data.
 Prepare and submit data required for audits.

Noted That: I have left them because the company finished their business in Egypt.


Company Details

Danat FZ (S.A.E) For E-Commerce

Cairo, Egypt

101-500 employees

Internet/E-commerce

N/A

Mar 2011 to Dec 2013 (2 years 9 months)
Customer Service Representative at Mobinil (Permanent)

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

● Handle all incoming calls of the call center.
● Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
● Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services and policies and procedures.
● Fully understand and adhere to company policies and procedures with respect and applying our company's visions and values.
● Fully understand both individual and company objectives to achieve them effectively and efficiently.
● Use available methods and tools to develop own skills and information (applications, attending trainings…etc).
● Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries.
● Resolve customer complaints in time and treats them as business opportunities to ensure continuous improvement and development.
● Escalate problems and provides relevant feedback to the right channels


Company Details

Mobinil (Permanent)

Cairo, Egypt

N/A

Telecommunications

N/A

Apr 2007 to Dec 2010 (3 years 8 months)
Customer Service Representative at Raya Contact Center (Vodafone Egypt)

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Handling a range of calls of customers asking about the services which our company offers complaining of some problems that face them when they use our service


Company Details

Raya Contact Center (Vodafone Egypt) (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Feb 2005 to Mar 2007 (2 year 0 month)

Achievements


Excellent Communication, Interpersonal & Negotiation skills. Customer Service Oriented.​ English language skills. Excellent Computer Literacy. Flexible for business needs​​.​ Excellent social skills. Ability to work in different conditions​.​ Adaptive to any environment required. Ability to work to deadlines​.​

Education

Business Administration in Business Administration

Education Details

Business Administration

Business Administration

Sadat Academy for Management Sciences, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Sadat Academy for Management Sciences
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

AB Language School

Egypt

2000

A / Excellent / 85 -100%

N/A

AB Language School
2000

Certifications

ICDL
Jul 2010

Certificate details

ICDL

Jul 2010

N/A

N/A

N/A

N/A

Certificate details

General English Language

Jun 2014

N/A

N/A

N/A

General English Language (Certified by Cambridge University)–Grammar & Conversation

HR Course
Jan 2015

Certificate details

HR Course

Jan 2015

Excellent

N/A

N/A

Change

N/A

Training and Courses

Training/Course Details

Hindawi EDGE Program

Feb 2015

Hindawi Publishing Corporation

Hindawi Employee EDGE Program is an approach designed to ensure that employees are committed to their organization’s goals and values, are motivated to contribute to organizational success, and are able at the same time to enhance their own sense of well-being. Hindawi Publishing Corporation designed this program in order to ensure that the whole staff is fully engaged, involved in, dedicated to, and enthusiastic about their work. Project Outline: Module One: Hindawi Publishing Corporation in the Publishing World Module Two: Hindawi’s Terminologies Module Three: Workflow & Hierarchy Module Four: Business Writing and Etiquette Module Five: Hindawi Customers Module six: Hindawi Strategies & Objectives Final Project

Training/Course Details

International Transportation and Logistics

Jun 2005

FedEx Express

- Requesting picking up the Shipment. - Reviewing the current Shipments. - Follow up and tracing the delayed delivery shipments. - Checking the correct and full destination address for resolving any conflicts. - Confirming customer satisfaction for his feedback regarding the time and delivery method of the shipment.

Training/Course Details

HTML Developer

Mar 2016

MESMAK

HTML Diploma (MESMAK) Includes the following tracks: - HTML/xHTML/HTML5 - SEO

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Last update 4 days ago.

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Profile Skills and Keywords

AdministrationAnalyticalBusiness AdministrationBusiness-orientedCommunicate With Customer ClassesContent CoordinatorContent CreatorContent Specialist And Data AnalystCustomer ServiceCustomer Service RepresentativeCustomer SupportCustomer-orientedE-commerceEditorialEnglishFreelance Content CreatorFreelance Social Media AdvertisingGeneral English LanguageHR CourseHTML DeveloperHTML5Handling Complete ProcessesHindawi EDGE ProgramHomify UAEICDLInformation Technology ServicesInternational Transportation And LogisticsInternetInternet BrowsingLearningMS OfficeMS WindowsMarketingMotivationNegotiatorOrganizing & FilteringRaya Contact Center (Vodafone Egypt)Social MediaSocial Media InteractionsSupportSupportiveTeam WorkTelecommunicationsTime ManagementWritingWriting And Editing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Tools and Technologies

MS Windows

MS Windows

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Expert

: Extreme - I love it!

:

5-7 years

Internet Browsing

Internet Browsing

: Expert

: Extreme - I love it!

:

3-5 years

Organizing & Filtering

Organizing & Filtering

: Expert

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

Less than 1 year

Content Creator

Content Creator

: Advanced

: Extreme - I love it!

:

Less than 1 year

HTML5

HTML5

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Communicate with Customer Classes

Communicate with Customer Classes

: Expert

: Extreme - I love it!

:

3-5 years

Handling Complete Processes

Handling Complete Processes

: Expert

: Extreme - I love it!

:

1-3 years

Social Media Interactions

Social Media Interactions

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Negotiator, Customer-oriented, Supportive

Able to add improvment to work process

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