marwan elbagory

service delivery manager

• Job Details:managed full-cycle service delivery for 250+ merchants with 98% sla compliance. implemented salesforce and power bi for tracking and analytics, reducing turnaround time by 40%. led onboarding process and scaled monthly gms to $2.2m. resolved 95% of escalated issues within agreed slas. collaborated with sales to identify upsell opportunities and improve retention. trained and coached junior sales & support teams.

area sales manager

• Job Details:installed over 5,400 pos devices, generating egp 48.6m in monthly revenue. led field sales team in customer acquisition and territory management. utilized data to optimize team deployment and performance.

area sales manager

• Job Details:managed 1,900+ b2b retailers and achieved egp 16.2m in monthly sales. improved fulfillment and product mix through cross-functional coordination. tracked sales trends to guide market expansion.