MM

Marwa Mohamed

Booking Agent at Elite Tours

Giza, Egypt

Work Experience

  • Booking AgentFull Time

    Elite Tours

    Aug 2019 - Present -6 yrs

    Egypt

    • Job Details:Process 50+ weekly flight reservations with 98% accuracy using Amadeus platform. Serve as primary client liaison, resolving 90% of inquiries within 24 hours. Train 3 junior staff members on ticketing procedures and CRM best practices.
  • Education

    • Bachelor's Degree in Psychology

      Cairo University (CU)

      Jan 2013 - Jan 2017 - 4 yr

    Skills

    • Business Administration
    • Amadeus gds
    • Microsoft Office suite
    • CRM Systems
    • Collaborate with others
    • Communication skills
    • Persuasion skills
    • Customer service excellence

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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