Mariya Reichal

CRM and Sales Accounts Analyst

• Job Details:Implemented and managed the monday.com CRM, achieving a 30% enhancement in lead tracking and conversion rates while ensuring data integrity for sales processes. Coordinated a portfolio of over 50 key accounts in Microsoft 365 Dynamics ERP, overseeing comprehensive data tracking from sales order to delivery completion. Negotiated contracts and pricing with clients by leveraging CRM data insights to secure long-term partnerships and boost customer retention.

CRM Support Executive

• Job Details:Facilitated organizational efficiency by expertly managing CRM and executive data, supporting accurate reporting and data consistency. Collaborated with colleagues to develop and refine strategies that optimized data processes and ensured seamless project completion. Enhanced support for sales, marketing, and support teams on the Zoho interface by providing rigorous data management and reporting oversight. Maintained CRM data integrity and reduced errors across sales and marketing reports.