Basic Info

Mariam Elmansouri

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Corporate Communications Manager at Tokio Marine Egypt Family Takaful

Experience Details

Corporate Communications Manager

Marketing/PR/Advertising

Manager

Strategy Development and Planning:
• Leading the development of Communication (Internal, External & Corporate
responsibility) strategies and processes.
• Develop and implement crisis and reputation communications strategy and
processes across the organization.
• Drive Corporate responsibility initiatives to both Tokio Marine Egypt staff and public.

External and internal alignment
• Ensure consistency of the corporate external communications strategies, plans and messages
in the Company.
• Intensify internal communications to strengthen a sense of belonging to the Group for all
employees, through driving different internal annual events, regular communications, internal
magazine & different forums between senior management and staff.
• Develop and implement the corporate website to ensure clear brand message.


Content development
• Plan, develop and launch local region intranet as well as managing necessary change
management plans for the whole organization to ensure quick adoption & use.
• Maximize media exposure through effective communication activities and PR activities
• Ensure corporate branding is consistent across the company.

Executive and leadership communication
• Provide communications counsel and expertise to leadership and senior executives for public
speeches, events and conferences ensuring consistency in messages, tone of voice and compliance with corporate communications policies
• Managing the MD media relations and communication activities.

Agency Management
• Manage different agencies day to day activities and relationships while conducting periodic
reviews and audits.
• Acting as Board Secretary.


Company Details

Tokio Marine Egypt Family Takaful (multinational)

Cairo, Egypt

N/A

Insurance

Tokiomarinefamilytakaful.com

Jun 2014 to present (2 years 6 months)
MD Office Manager at Tokio Marine Egypt Family Takaful

Experience Details

MD Office Manager

Marketing/PR/Advertising , Operations/Management

Manager


• Coordinating and arranging meetings as well as executive and operational committees, preparing agendas, facilities and taking minutes and resolutions as well as communicating them to attendees to help them follow up on decisions made in the meetings or working groups.
• Taking charge of the MD Office’s events’ logistic needs including rooms’ arrangements, catering, reservations, travels, cars, restaurants, and receiving visitors.
• Receiving and screening calls and communications with the MD according to priority.
• MD Link with both internal and external representatives.
• Compiling data from various departments to support the preparation of various reports as requested by the MD.
• Supporting the MD in any planned/ongoing projects.
• Typing, compiling and presenting all correspondences and reports as needed.
• Keeping up to date with company’s standards, policies, procedures and authority limits that affect the implementation of responsibilities.
• Member In the Gifts and promotions Committee(GPC), The main aim:
- Promote Tokio Marine Egypt Brand, Products and Services by selecting branded giveaways.
- Preparing list of events for the coming year and give suggestions regarding participation in such events.
• Member in Al Mal Newspaper Committee, Responsible for the following:
- Set a plan for the whole year for the Company’s advertising Campaign.
- Prepare editorial and liaise with other departments to get editorials on time according to the set plan.
- Select the suitable ADs and the best time to publish the Ad.
- Prepare monthly reports to the Top Management, to monitor the Campaigns progress.
• Handling all Corporate Social Responsibility (CSR) activities.


Company Details

Tokio Marine Egypt Family Takaful (multinational)

Cairo, Egypt

N/A

Insurance

Tokiomarinefamilytakaful.com

Jan 2009 to Jun 2014 (5 years 5 months)
Customer Service Team Leader , Allianz Egypt at Allianz Egypt

Experience Details

Customer Service Team Leader , Allianz Egypt

Customer Service/Support

Experienced (Non-Manager)

• Leader of the team in charge of the personal meetings with customers.
• Train the new team members to handle face to face customer meetings, to achieve the Company’s service standards, work flow and filing system.
• Monitoring daily team activities and generating team monthly reports to the direct manager.
• Communicating with other departments to fulfill customers’ requests and queries within the company’s service standards.
• Handling Major Complaints and Fraud cases.
• Member in the Ideas to Success Team (I2S), which is responsible for receiving ideas from employees to evaluate and discuss them with the Top Management to find its feasibility and to set an implementation plan.


Company Details

Allianz Egypt (multinational)

Giza, Egypt, Egypt

501-1000 employees

Insurance

Allianzegypt.com

Feb 2007 to Dec 2008 (1 year 10 months)
Customer Service Representitve , Allianz Egypt at Allianz Egypt

Experience Details

Customer Service Representitve , Allianz Egypt

Customer Service/Support

Entry Level


• Responsible for answering all customers’ inquiries of organization's products and services
• Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Employ Company used concepts, practices and procedures, relies on instructions and pre-established guidelines to meet company service standards.
• Investigate complicated customers complaints and find solutions within the company framework.
• Generate all reports are required either to communicate with the customers or typical reports to the direct manager.


Company Details

Allianz Egypt (multinational)

Giza, Egypt, Egypt

501-1000 employees

Insurance

Allianzegypt.com

Nov 2005 to Jan 2007 (1 year 2 months)

Achievements


I have achievements at Tokio Marine Egypt family Takaful, the company's website.
Developed the company's departmental workflow.
Leaded the company's CSR activities since 2012, and completed one major project supplied the poor families in a village with clean water and roofs.


leaded the development of a new product on behalf of the MD


Coached and trained a team of 5 to meet company's standards


Developed a new automated system to facilitate work.

Education

MBA in Marketing

Education Details

MBA

Marketing

Écle Supérieure Libre des Sciences Commerciales Appliquées, France

Not specified

N/A

N/A

Écle Supérieure Libre des Sciences Commerciales Appliquées
2016 - 2018 (Expected)
ba in English Department

Education Details

ba

English Department

Cairo University Faculty of Arts, Egypt

C / Good / 65 - 75%

Arts- English

N/A

Cairo University Faculty of Arts
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Misr Langauge schools

Egypt

2001

A / Excellent / 85 -100%

N/A

Misr Langauge schools
2001

Certifications

Certificate details

Project Management Diploma

Feb 2013

did not go the exam

http://did not go the exam

na

Riti

I have attended the course but I did not apply for the exam yet

Training and Courses

Training/Course Details

Train the leader in you

May 2007

Dale Carnige

N/A

Training/Course Details

Business writing

Apr 2006

logic

N/A

This profile is fresh!
Last update 14 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAllianz EgyptArabicBusiness WritingBusiness-orientedCorporate Communications ManagerCorporate Social ResponsibilityCreativeCustomer ServiceCustomer Service Representitve , Allianz EgyptCustomer Service Team Leader , Allianz EgyptEnglishEnglish DepartmentFooooodFrenchHandles StressInsuranceInternetItalianLeaderMBAMD Office ManagerManagementMarketingMicrosoft VisioPlannerProfessional WriterProject ManagementProject Management DiplomaSupportTokio Marine Egypt Family TakafulTrain The Leader In YouTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

marketing

marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Corporate social responsibility

Corporate social responsibility

: Expert

: Extreme - I love it!

:

More than 7 years

professional writer

professional writer

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Planner, Business-oriented, Creative, Handles Stress

Online Presence

https://www.linkedin.com/in/mariam-el-mansoury-2869273b?trk=nav_responsive_tab_profile_pic

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