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Mariam Hanna Hanna

Customer Success Specialist at Genpact

Cairo, Egypt

Work Experience

  • Customer Success Specialist

    Genpact

    Jan 2024 - Present -1 yr, 4 months

    Egypt

    • Job Details:Prepare marketing reports for the medium and large customers (MCS, LCS) on Snapchat. Reporting on marketing KPIs like leads, conversion rates, website traffic and social media engagement. Using multiple analytics tools such as Looker, Mercury to obtain customers and industry benchmark data. Creating full media plans for MCS and LCS, focusing on objectives, target audience, budget and ad products, and how to reach the highest possible ROAS.
  • Senior Account Manager

    Genpact

    Mar 2023 - Dec 2023 -9 months

    Egypt

    • Job Details:Responsible for managing SMB's campaigns on Snapchat in MENA region. Build and maintain strong, long-lasting client relationships. Providing B2B consultancy to enhance the overall performance of the social media campaigns. Clearly communicate the monthly/quarterly initiatives to help clients reach their goals.
  • Digital Marketing Strategist

    Superior Business Solutions

    May 2022 - Mar 2023 -10 months

    Egypt

    • Job Details:Keeping up with the latest digital marketing trends through regular networking and market research. Responsible for the digital marketing content, blog posting, video editing, presentations and digital paid ads. Build strong relationships with clients via interaction on social media.
  • Customer Account Manager

    Vanilla Social Media

    Jan 2022 - Jan 2023 -1 yr

    Egypt

    • Job Details:Tracked weekly sales to develop senior leadership reports for corrective action planning. Attended customer onboarding meetings to understand fundamental motivations and issues, also translated identified challenges into features. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Education

    • Bachelor's Degree in Law

      Ain Shams University (ASU)

      Jan 2014 - Jan 2019 - 5 yr

    Skills

    • Media Planning
    • Content Creation
    • Salesforce
    • SEO
    • Meta Ads
    • Snapchat Ads
    • Looker
    • Mercury
    • marketing analysis

    Languages

    • Arabic

      Beginner
    • English

      Beginner
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