Basic Info

Margarita Mordvinova

14 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

International Account Advisor at Raya Contact Center

Experience Details

International Account Advisor

Administration, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

 Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
 Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
 Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients remote support.
 Research required information using available resources and databases.
 Follow standard processes and procedures.
 Identify and escalate priority issues per Client specifications.
 Accurately process and record call transactions using a computer and designated tracking software.
 Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
 Organize ideas and communicate oral messages appropriate to listeners and situations.
 Follow up and make scheduled call backs to customers where necessary.
 Stay current with system information, changes and updates.


Company Details

Raya Contact Center

6th of October City, Egypt

More than 1000 employees

Consumer Services

N/A

Oct 2012 to present (4 years 2 months)
Guest Relation officer at Sol Y Mar Makadi Club (Jaz Makadina)

Experience Details

Guest Relation officer

Administration

Experienced (Non-Manager)

 Assist with check-ins / check-outs of clients.
 Greet Guests upon arrival.
 Assist all departments in being receptive to the needs of guests.
 Assist staff with language and culture.
 Attend recreation activities when necessary.
 Assist in any other duties when required by the General Manager.
 Assist with translations (information: guest directory; menus etc.) as required.
 Provide feedback from Guests to Front Office Manager and other department heads for action.
 Plan and conduct group and function rundown meetings.


Company Details

Sol Y Mar Makadi Club (Jaz Makadina)

Hurghada, Egypt

101-500 employees

Travel and Tourism

N/A

Sep 2009 to Feb 2011 (1 year 5 months)
Sales Manager at Dmitriy store, Novomoskovsk

Experience Details

Sales Manager

Sales/Retail

Manager

 Sales representative for home appliance and climate control.
 After sale customer service.
 Supervising team work and the performance.
 Balancing between goods in show room and in stock and ordering the required amount.
 Managing the payment registers (cash and non-cash) calculation.
 Shift Leader.


Company Details

Dmitriy store, Novomoskovsk

Russian

11-50 employees

Personal Care and Services

N/A

Jul 2006 to Mar 2009 (2 years 8 months)

Education

 Graduation project: Strategy of realization of the goods and services. in Economy and business

Education Details

 Graduation project: Strategy of realization of the goods and services.

Economy and business

University of the Russian Academy of Education., Russian

C / Good / 65 - 75%

Management, Marketing, PR, Accounting, Logistics, Office work

N/A

University of the Russian Academy of Education.
2001 - 2007
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAndroidAnimalsArabicBusiness DevelopmentCiscoConsumer ServicesCustomer ServiceCustomer-orientedEconomy And BusinessEnglishFairnessGermanGuest Relation OfficerHandles StressHard WorkerHonestyInternational Account AdvisorInternetMicrosoft WordPersonal Care And ServicesPlannerResponsibilityRetailRussianSalesSales ManagerSupportSupportiveSwimmingTechnical SupportTravel And Tourism

Self-assesed Skills

Languages

Russian

Russian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Beginner

: Beginner

: Intermediate

: Intermediate

German

German

: Advanced

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Android

Android

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Cisco

Cisco

: Advanced

: High

:

3-5 years

Fields of Expertise

Technical support

Technical support

: Advanced

: Extreme - I love it!

:

3-5 years

Sales manager

Sales manager

: Advanced

: High

:

1-3 years

Guest Relation Officer

Guest Relation Officer

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Customer-oriented, Handles Stress, Supportive

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