Basic Info

Marco Mounir

2 years

Port Said, Egypt

Bachelor's Degree

Entry level

Work Experience

Admin head (volunteer) at Key2life

Experience Details

Admin head (volunteer)

Administration

Manager

N/A


Company Details

Key2life

portsaid, Egypt

11-50 employees

Non-Profit Organizations

http://www.facebook.com/k2life?fref=ts

Oct 2011 to present (5 years 2 months)
Customer Service Agent at Maersk Line

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

N/A


Company Details

Maersk Line (multinational)

Port Said, Egypt

101-500 employees

Logistics and Supply Chain

https://www.maerskline.com/

May 2016 to present (7 months)
Universal Teller at CIB

Experience Details

Universal Teller

Banking

Entry Level

N/A


Company Details

CIB

Sharm el-Sheikh, Egypt

More than 1000 employees

Banking

www.cibeg.com

Dec 2015 to Feb 2016 (2 months)
HR Training & Development Coordinator at Suez Canal Container Terminal (APM Terminals)

Experience Details

HR Training & Development Coordinator

Human Resources

Entry Level

*Assess employees training needs and select solutions that matches with business needs
*Administrating development programs according to the required needs
*Being engaged in internal training as required.
*Perform HR and Employee Engagement survey and follow up action plans under supervision of Training Manager.
*Facilitate the day-to-day logistics/administration of the in/out-company training sessions.
*Control and manage monitoring and evaluating effectiveness of training programs, maintains related records of program activities and prepares reports detailing implementation and program results.
*Determines analysis and identifies immediate and long range training needs, through consultations, and needs assessment data.
*Plans, organizes, and delivers orientation/training sessions for new hires and existing employees including scheduling training sessions, ensuring necessary training materials are available for sessions, preparing lesson plans, arranging for meeting space to meet needs of class size, etc.
*Contributes to the monitoring of the training budget.
*Supervises the development of training library of manuals, books, publications, and training aids, as well as on-line documentation.
*Ensures that services provided by third party suppliers are reviewed/renewed in a timely manner prior to contract expiry
*Assists in the preparation of all employee development plans.
*Reviews Development Plans & succession plans for analyzing training needs.
*Manage in house training courses.
*implementation of training policies & ensuring that employees have access to accurate & timely required training.
*Assists in organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids and other educational materials.
*Manage and Facilitating Training Needs Assessments
*Ensure the Evaluation of training delivery.
*Prepares and submits reports as requested, including a projected training schedule and log of tasks completed.


Company Details

Suez Canal Container Terminal (APM Terminals) (multinational)

Port Said, Egypt

More than 1000 employees

Packaging and Containers

https://www.scctportsaid.com

Jan 2015 to Dec 2015 (11 months)
Customer Service representative at MisrOnline

Experience Details

Customer Service representative

Customer Service/Support

Entry Level

Click to edit position description- interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications;
- Follow up and make scheduled call backs to customers where necessary


Company Details

MisrOnline

portsaid, Egypt

11-50 employees

Computer Networking

http://www.misronline.com/

Jul 2014 to Jan 2015 (6 months)
Helper (volunteer) at Logos Hope

Experience Details

Helper (volunteer)

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Logos Hope (multinational)

portsaid, Egypt

501-1000 employees

Education

N/A

Sep 2010 to Sep 2010 (1 month)

Achievements


I have achievements as admin head at key2life

Education

BS in commerce - English section

Education Details

BS

commerce - English section

Suez Canal University, Egypt

C / Good / 65 - 75%

accounting _ commercial law _ economics _ statistics _ management

N/A

Suez Canal University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abd Elrahman Shokry

Egypt

2007

A / Excellent / 85 -100%

N/A

Abd Elrahman Shokry
2007

Training and Courses

Training/Course Details

ISLT

Aug 2011

ISC ( international sports collation )

International Sports Leadership Training from International Sport Coalition (ICS) in a period from 30/6/2011 till 1/8/2011 , containing : a. Building effective teams b. Leadership and management c. Leading effective teams d. Culture studies e. partnerships

Training/Course Details

Orientation about audit process

May 2011

pwc

N/A

Training/Course Details

English course

Sep 2011

orascom

N/A

Training/Course Details

E-commerce and E-markiting scolarship

May 2014

Ministry of communication and IT

programming and how to make e-commerce website

Training/Course Details

EFE scolarship

Jun 2014

EFE

career direction , business English and business skills

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdmin HeadAdministrationArabicBankingCommerce - English SectionCommunity ServiceComputer NetworkingCustomer ServiceCustomer Service AgentCustomer Service RepresentativeCustomer-orientedE-commerce And E-markiting ScolarshipEFE ScolarshipEducationEnglishEnglish CourseFlexibleHR Training & Development CoordinatorHelperHonestyHuman ResourcesISLTIntegrityLeaderLogistics And Supply ChainLogos HopeMaersk LineMicrosoft ExcelMicrosoft OfficeNon-Profit OrganizationsOrientation About Audit ProcessPackaging And ContainersPresenterProfessionalismSAPShippingSportsSuccessSuez Canal Container Terminal (APM Terminals)SupportTeam PlayerUniversal Teller

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

SAP

SAP

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

community service

community service

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: Extreme - I love it!

:

1-3 years

shipping

shipping

: Intermediate

: High

:

1-3 years

human resources

human resources

: Intermediate

: High

:

Less than 1 year

Key Skills

Leader, Presenter, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

https://eg.linkedin.com/in/marcotadroshttps://www.facebook.com/marco.tadros1

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