MV

Manu Verma

Senior Account Associate at Apollo Tyres Global Business Service Ltd.

Work Experience

  • Senior Account Associate

    Apollo Tyres Global Business Service Ltd.

    Sep 2024 - Present -1 yr

    • Job Details:Translate and interpret customer orders, contracts, and invoices accurately to ensure clarity across teams. Process orders and communicate them clearly to relevant departments. Review Europe customer master data for credit and payment terms to support approvals. Create and validate shipping and invoicing documents meeting German regulatory requirements. Handle German-language customer inquiries on orders, invoices, and payments. Collaborate with collections teams to follow up on overdue payments in German. Maintain glossaries for consistent German terminology. Responsible for performing quality assurance checks and drafting standard operating procedures (SOPs) related to German financial documentation. Provide accurate reporting on German transactions. Facilitate communication between sales, logistics, finance, and customer service for German clients.
  • Senior Associate

    Capgemini

    Nov 2022 - Aug 2024 -1 yr, 9 months

    • Job Details:Managed accounts payable (AP) and accounts receivable (AR) by processing vendor payments and customer invoices. Tracking inventory records and coordinating with departments for inventory needs. Reconciling bank statements and resolving discrepancies to ensure accuracy between books and bank balances. Collaborate with internal departments to resolve outstanding accounts receivable claims, chargebacks, and accounts payable discrepancies efficiently. Monitor aging balances for both receivables and payables, recommending write-offs and timely payments to manage financial risk and maintain supplier relationships. Utilize O2C and AP tools such as Web Collect, SAP FSCM, and Salesforce for process standardization, automation, and transformation across both receivables and payables. Drive improvements in the order-to-cash and procure-to-pay cycles by automating workflows, enhancing accuracy, and improving reporting on collections, disputes, and payments.
  • Account Associate

    Wipro Limited

    Jan 2020 - Oct 2022 -2 yrs, 9 months

    • Customer Support Representative

      Concentrix

      May 2019 - Sep 2019 -4 months

      • Job Details:Handled inbound inquiries from German-speaking customers via email, and online channels, delivering accurate and comprehensive information using appropriate tools and methods. Resolved customer issues efficiently while maintaining high service quality standards to ensure a seamless and professional customer experience. Using financial software or CRM systems to track and document customer interactions and transactions. Escalating complex financial issues to specialized teams if needed, while maintaining transparent communication with the customer.
    • Skills

      • SAP
      • Salesforce
      • QuickBooks
      • Microsoft Office
      • excel
      • Analytical acumen
      • Attention to detail
      • cross-functional collaboration

      Languages

      • German

        Fluent
      • Hindi

        Fluent
      • English

        Fluent
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