Basic Info

Mohamed Ashraf

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Relationship Executive at QNB

Experience Details

Relationship Executive

Banking, Sales/Retail, Customer Service/Support

Entry Level

Ensuring high customer standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.

Arranging to visit QNB First customers at their location to complete their requested service,follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.

involvement with database management, loyalty program or direct marketing process to communicate it with existing or new customers about any new product launch or promotional campaign,
conducting calls for QNB First non-visiting customers to obtain their satisfaction on QNB and their plans to visit or future products/services.

Maintain and Develop "cross-selling" transactions through cultivation of account relationships.
Develop new business from prospects customers by compile and analyzing customer needs.


Company Details

QNB

Cairo, Egypt

More than 1000 employees

Banking

http://www.qnbalahli.com/cs/Satellite/QNBEgypt/en_EG/enHome

Mar 2016 to present (9 months)
Financial Coordinator (volunteer) at AIESEC Cairo University

Experience Details

Financial Coordinator (volunteer)

Accounting/Finance, Operations/Management

Student

Quarterly budgeting for the sectors
▪ Tracking the finances of the sector under the supervision of VP finance and legal issues
▪ Archiving signed contracts and MOUs
▪ Handling ,monitoring and documenting finances
▪ Daily Updating the financial trackers
▪ Analyzing the trackers and identifying any problems that might happen.
▪ Market analysis for logistical support
▪ analyzing the market and the trackers for cost cutting initiatives
▪ creating and updating a logistical database
▪ submitting weekly reports about current performance


Company Details

AIESEC Cairo University

Cairo, Egypt

101-500 employees

Non-Profit Organizations

http://aiesec.org/

Jan 2015 to Jan 2016 (1 year)
Organizing Committee President (volunteer) at AIESEC Cairo University

Experience Details

Organizing Committee President (volunteer)

Operations/Management, Project/Program Management

Student

Designing basic Structure
- Selecting and managing the Organizing Committee team (Team Leaders and Team Members)
- Identifying resources needed and dividing responsibilities.
- Tracking and evaluation of Organizing Committee Vice Presidents performance.
- Motivating the Organizing Committee team.
- Co-coordinating between the Organizing Committee Vice Presidents and making sure the work
between them is integrated.
- Creating an HR plan with Organizing Committee Vice Presidents
- Managing and finalizing the event budget with Organizing Committee Vice President Finance.
-Seeking feed-back from Organizing Committe team, facis and delegates and responding to the
feedback.
-Implementing, managing and tracking the HR plan.
-Tracking and Managing the Marketing Campaigns (Online & Physical) with Vice President Marketing.
-The final responsible for the success of the conference.


Company Details

AIESEC Cairo University

Cairo, Egypt

101-500 employees

Non-Profit Organizations

http://aiesec.org/

Nov 2015 to Dec 2015 (1 month)
Project Manager (volunteer) at AIESEC Cairo University

Experience Details

Project Manager (volunteer)

Project/Program Management, Operations/Management

Student

N/A


Company Details

AIESEC Cairo University

Cairo, Egypt

101-500 employees

Non-Profit Organizations

http://aiesec.org/

Jun 2014 to Dec 2014 (6 months)
OD Specialist (volunteer) at AIESEC Istanbul

Experience Details

OD Specialist (volunteer)

Human Resources

Student

Analyze bottlenecks
Eliminate waste
Boost Productivity
Double Up The Growth


Company Details

AIESEC Istanbul

istanbul, Turkey

101-500 employees

Non-Profit Organizations

N/A

Sep 2014 to Oct 2014 (1 month)
Reception and Servicing Director (volunteer) at AIESEC Cairo Univesity

Experience Details

Reception and Servicing Director (volunteer)

Operations/Management, Project/Program Management, Quality

Student

Leading a Team that was Responsible of Delivering a Quality Experience for 200+ inters


Company Details

AIESEC Cairo Univesity

Cairo, Egypt

101-500 employees

Non-Profit Organizations

http://aiesec.org/

Apr 2014 to Sep 2014 (5 months)
Summer Trainee (intern) at Arab African International Bank

Experience Details

Summer Trainee (intern)

Banking, Customer Service/Support

Student

learned more about the banking system through reallocation from one department to another
▪ shadowing in the customer service Department
▪ tracking the operations flow
▪ Knowing the Trade Finance Department Cycle


Company Details

Arab African International Bank

Cairo, Egypt

More than 1000 employees

Banking

N/A

Aug 2013 to Sep 2013 (1 month)
Custmer Care Agent (intern) at Vodafone

Experience Details

Custmer Care Agent (intern)

Customer Service/Support

Student

▪ Deliver service to customers.
▪ Gather customers information and determine the issue by evaluating and analyzing the symptoms.
▪ identify and escalate priority issues per Client specifications
▪ Redirect problems to appropriate resource.
▪ Accurately process and record call transactions using a computer and designated tracking software
▪ Offer alternative solutions where appropriate with the objective of retaining customers and clients business
▪ Organize ideas and communicate oral messages appropriate to listeners and situations


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2012 to Sep 2012 (2 months)

Education

Bachelor's Degree in Finance & Investment

Education Details

Bachelor's Degree

Finance & Investment

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

it's a Joint program between Faculty of commerce English section in Cairo University and J.mack Robinson college of business Georgia State University in The US, cairo (Egypt

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tarek Ibn Zyad Experimental Language School

Egypt

2011

A / Excellent / 85 -100%

N/A

Tarek Ibn Zyad Experimental Language School
2011

Certifications

TOEFL ITP
May 2015

Certificate details

TOEFL ITP

May 2015

510

N/A

N/A

AMID EAST

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnimeArabicBankingBusiness DevelopmentChocolatesCommunicatorCustmer Care AgentCustomer ServiceDancingDetails-orientedEnglishFinanceFinance & InvestmentFinancial CoordinatorFoodHuman ResourceesHuman ResourcesInsuranceLeaderMaking An ImpactManagementMicrosoft OfficeNon-Profit OrganizationsODOD SpecialistOrganizing Committee PresidentProblem SolverProgram ManagementProjectProject ManagementProject ManagerQuality AssuranceQuality ControlReception And Servicing DirectorRelationship ExecutiveRetailSalesSocialSummer TraineeSupportTOEFL ITPTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

finance

finance

: Beginner

: High

:

1-3 years

Human Resourcees

Human Resourcees

: Beginner

: Extreme - I love it!

:

Less than 1 year

Project Management

Project Management

: Beginner

: Extreme - I love it!

:

1-3 years

OD

OD

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Communicator, Problem Solver, Details-oriented, Social

Online Presence

https://eg.linkedin.com/in/mohamed-ashraf-1b20aa67https://www.facebook.com/mando4hero

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