Basic Info

Manar zain al deen

Less than 1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer services consultant at Sutherland

Experience Details

Customer services consultant

Customer Service/Support

Entry Level

N/A


Company Details

Sutherland (multinational)

Alexandria, Egypt

More than 1000 employees

Outsourcing/Offshoring

https://www.sutherlandglobal.com

Sep 2016 to present (1 year 4 months)
Civil work (volunteer) at Civil work

Experience Details

Civil work (volunteer)

Customer Service/Support

Experienced (Non-Manager)

- I have worked in a general civil work to help new students who recently accepted in faculty of arts from 2012 till 2014
- I have worked in civil work as a member of " Ebdaa Family "
- I have worked in civil work as a member of "faculty of arts union" as "Honorary Member" from 2012 till 2014
- I have worked in civil work as "Head of el kelma kelmenta Family" from 2014 till 2015
- I have worked in civil work as "Vice President of Project (Career Development for students of Phonetics and Linguistics Department)" from 2014 till 2015


Company Details

Civil work

Alexandria, Egypt

11-50 employees

Education

N/A

Jan 2012 to Mar 2015 (3 years 2 months)

Education

BA in Phonetics and Linguistics

Education Details

BA

Phonetics and Linguistics

Alexandria University Faculty of Arts, Egypt

C / Good / 65 - 75%

phonetics - morphology - phonology - anatomy - physics - programming - syntax - statistics - Psycholinguistics - general linguistics - English - speech therapy

N/A

Alexandria University Faculty of Arts
2011 - 2016

Training and Courses

Training/Course Details

general English course

Dec 2013

American cultural association

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe FlashAdobe PhotoshopArabicCivil WorkCompaniesCreativeCustomer ServiceCustomer Services ConsultantCustomer Services FieldCustomer-orientedEducationEnglishFlexibleFoodGeneral English CourseHard WorkerMagazinesMicrosoft OfficeMicrosoft WindowsOffshoringOutsourcingPeoplePhonetics And LinguisticsPlacesPythonSPSSSpeech TherapySupportSutherlandTeam PlayerTechnologies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Intermediate

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Flash

Adobe Flash

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Python

Python

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

SPSS

SPSS

: Beginner

: Little

:

Less than 1 year

Fields of Expertise

civil work

civil work

: Expert

: Extreme - I love it!

:

3-5 years

customer services field

customer services field

: Advanced

: Extreme - I love it!

:

1-3 years

speech therapy

speech therapy

: Advanced

: Medium

:

3-5 years

Key Skills

Hard worker, Customer-oriented, Creative, Flexible / Adaptive, Team Player

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