Basic Info

Manar Hendawy

8 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior customer service coordinator at Unifreight Global Logistics

Experience Details

Senior customer service coordinator

Customer Service/Support

Experienced (Non-Manager)

 Obtain pricing rates from service departments, subcontractors and foreign agents
 Organizing with our agents offices most competitive rates to meet our customer requirements & able to compete in the market
 Assist sales executive in creating quotations based on shipment design
 Routing customer LCL , FCL or Air freight shipment from the country of origin to desired Egyptian port in coordination with one of our agents
 Following up & ensuring shipment pick up on time from customer’s shipper with our agent
 Confirmation shipping goods to the nearest vessel to ensure the delivery of the consignment at the date specified by the client
 Organize shipment documentation for clients
 Follow-up to the arrival of the vessel with navigation line to respond to the client to confirm the planned arrival of his cargo
 Update clients with the shipments status
 Resolve any issues that may arise during operations
 Monitoring the issuance of LCL, FCL & Air invoices is by the team for on time shipment releasing upon vessel & flight arrival
 Resolve discrepancies and/or claims regarding client invoices
 Issuing weekly reports for LCL, FCL & air freight shipments
 Establish, develop & maintain business relationship with current & prospective customers
 Setting high standards of performance for self & others.


Company Details

Unifreight Global Logistics

Alexandria, Egypt

101-500 employees

Logistics and Supply Chain

N/A

Apr 2016 to present (8 months)
Senior logistics coorinator at Shakespeare Foundry Egypt Amerya Free zone

Experience Details

Senior logistics coorinator

Logistics/Supply Chain

Experienced (Non-Manager)

 Plan and co-ordinate transportation of materials and manage the timely flow of customer orders
 Facilitate the shipping and/or receiving of products to and from the warehouse on behalf of customers.

 Organizing either the shipping or receipt of product or the preparation for delivery of product to and from the facility with focus on accuracy.
 Managing the flow of orders requires strong reliance on monitoring and co-ordinate of delivery pick up and/or drop off schedules.
 Provide and maintain good customer service and solve problems
 Ensure that customers are highly regarded and receive exceptional service


Company Details

Shakespeare Foundry Egypt Amerya Free zone

Alexandria, Egypt

51-100 employees

Business Supplies and Equipment

N/A

Aug 2015 to Jan 2016 (5 months)
Import ocean freight manager & sales support at Aramex International

Experience Details

Import ocean freight manager & sales support

Logistics/Supply Chain, Customer Service/Support

Manager

• Lead a team of 4 employees.
• Leading & motivating team members.
• Training & coaching team members performing operation tasks on time.
• Routing customer LCL or FCL shipment from the country of origin to desired Egyptian port in coordination with one of our agents
• Organizing with our agents offices most competitive rates to meet our customer requirements & able to compete in the market.
• Following up & ensuring shipment pick up on time from customer’s shipper with our agent
• Confirmation shipping goods to the nearest vessel to ensure the delivery of the consignment at the date specified by the client
• Follow-up to the arrival of the vessel with navigation line to respond to the client to confirm the planned arrival of his cargo


Company Details

Aramex International

Alexandria & Cairo, Egypt

N/A

Logistics and Supply Chain

www.aramex.com

Jul 2006 to Oct 2010 (4 years 3 months)
Customer service supervisor at Telecom Egypt

Experience Details

Customer service supervisor

Customer Service/Support

Experienced (Non-Manager)

• Respond efficiently to customer’s calls & requirements.
• Monitoring groups respond to calls for better efficient service.
• Solve customers’ problems & complains if exist.
• New comers customer care trainer


Company Details

Telecom Egypt

ALEXANDRIA EGYPT, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2005 to Jun 2006 (11 months)
Import sea freight executive at Freight professionals

Experience Details

Import sea freight executive

Logistics/Supply Chain

Entry Level

• Follow up consolidation containers documents delivery from agent before vessel arrival.
• Follow-up to the arrival of the vessel with navigation line to coordinate with Freight professionals custom’s representative the de-stuffing of the container into warehouses upon vessel arrival.
• Follow up the navigation line delivery of vessel documents to Egyptian customs to present our LCL consolidated containers documents to customs on time to avoid any delay penalties.
• Follow up & ensuring the issuance of arrival notices sent by the team to the customers to confirm shipment arrival
• Establish, develop & maintain business relationship with current & prospective customers.


Company Details

Freight professionals

ALEXANDRIA EGYPT, Egypt

51-100 employees

Logistics and Supply Chain

N/A

Sep 2002 to Jun 2005 (2 years 9 months)

Education

accounting in Accounting

Education Details

accounting

Accounting , economics, cost accounting

Alexandria University, Egypt

C / Good / 65 - 75%

Economics Cost accounting Accounting mathematics

N/A

Alexandria University
1999 - 2002

Training and Courses

Training/Course Details

Art of customer care

Jul 2005

mangment and development of arab center

N/A

Training/Course Details

Telephone master program

Aug 2005

xceed

N/A

Training/Course Details

Summer training

Aug 2002

Citi bank

N/A

Training/Course Details

summer training

Jul 2000

Wepco

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicArt Of Customer CareBusiness Supplies And EquipmentCommunicatorCost AccountingCustomer ServiceCustomer Service SupervisorEconomicsEnglishFast FoodHard WorkerImport Ocean Freight Manager & Sales SupportImport Sea Freight ExecutiveInternetLogisticsLogistics And Supply ChainMicrosoft ExcelMicrosoft WordPoliticsPresenterProblem SolverRussianSea Freight OperationSenior Customer Service CoordinatorSenior Logistics CoorinatorSocialSoprtsSummer TrainingSupportTelecommunicationsTelephone Master ProgramTransportationTravellingTv Series

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Fields of Expertise

sea freight operation

sea freight operation

: Expert

: Extreme - I love it!

:

5-7 years

customer service

customer service

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Communicator, Hard worker, Presenter, Problem Solver, Social

Online Presence

manar.ghaleb@yahoo.com

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