Manar Lovato

Front Office Executive

• Job Details:Confirmed appointments, communicated with clients, and updated client records. Resolved customer problems and complaints. Answered central telephone system and directed calls accordingly. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors positive first impression. Handled cash transactions and maintained sales and payments records accurately. Assisted with onboarding new clients and securing paperwork completion. Scheduled office meetings and client appointments for staff teams. Routed incoming mail and messages to relevant personnel without delay. Handled assignments independently with good judgement and critical thinking skills. Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments. Operated multi-line telephone system to answer and direct high volume of calls. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Answered phone promptly and directed incoming calls to correct offices. Listened to customers actively to assess issues and provide accurate information. Answered customer questions about products and services, helped locate merchandise, and promoted key items. Offered advice and assistance to customers, paying attention to special needs or wants. Handled customer inquiries and suggestions courteously and professionally. Met customer call guidelines for service levels, handle time and productivity.