ME

manar elshiekh

Customer Service Representative – Chat Support at Talabat (via Octopus Outsourcing)

Alexandria, Egypt

Work Experience

  • Customer Service Representative – Chat Support

    Talabat (via Octopus Outsourcing)

    May 2023 - Present -1 yr

    Egypt

    • Job Details:Handled high-volume customer inquiries with clarity and care. Resolved complaints and guided users through food delivery services. Used CRM tools for tracking and follow-ups.

  • Telesales Agent

    Medical Care Solutions

    May 2022 - May 2023 -1 yr

    Egypt

    • Job Details:Contacted and converted potential clients for healthcare services. Maintained detailed call logs and performance targets.

  • Freelance Translator

    Freelance Translator – Khamsat Platform

    May 2020 - Present -5 yrs

    Egypt

    • Job Details:Translated and subtitled Arabic-English videos for various YouTube creators. Adapted cultural and historical expressions for clarity. Managed multiple client deadlines with consistent 5-star feedback.

    • Education

    • Bachelor's Degree in Agriculture

      Kafrelsheikh University (KFS)

      Jan 2018 - Jan 2021 - 3 yr

    Skills

    Languages

    • Arabic

      Fluent

    • English

      Fluent
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