Mahetab Mahmoud Moukhtar

Language manager of instruction - area westFull Time

• Job Details:- Coaching, developing and managing 40-45 instructors in 3 locations. - Supervising 3 Customer experience supervisors in 3 locations. - Monitoring classes and managing visits to maintain the best customer experience. - Conducting trainings for new and existing instructors. - Preparing weekly and monthly reports on financial and non-financial objectives.

Language AdvisorFull Time

• Job Details:- Customers’ needs analysis. - Presenting Berlitz programs to new clients. - Assessing new clients. - Offering suitable schedules to the clients after the placement test. - Following up on not enrolled clients. - Achieving monthly, quarterly and annual targets.

Part Time MentorPart Time

• Job Details:- Managing a team of 9-12 instructors. - Coaching and developing instructors. - Monitoring classes to maintain the good performance. - Counseling classes to maintain clients’ satisfaction. - Handling technical complaints. - Following up on instructors’ paperwork.