Basic Info

Riham Sabry

4 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Experience Expert at VFS Tasheel

Experience Details

Customer Experience Expert

Customer Service/Support

Entry Level

Handling queries and ensuring accurate information is given to the customer about the services and upsell value added services like SMS and courier etc.


Company Details

VFS Tasheel (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism

www.vfstasheel.com

May 2016 to present (7 months)
Customer Care Representative at Vodafone

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Feb 2015 to Apr 2016 (1 year 1 month)
Back office advisor at Vodafone

Experience Details

Back office advisor

Operations/Management

Manager

N/A


Company Details

Vodafone

giza Governorate, Egypt

N/A

Telecommunications

N/A

Nov 2014 to Feb 2015 (3 months)
VDA Representative at Vodafone

Experience Details

VDA Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

giza Governorate, Egypt

More then 1000 employees

Telecommunications

N/A

Jun 2013 to Nov 2014 (1 year 5 months)
Customer Service representitive at Centro global solutions

Experience Details

Customer Service representitive

Customer Service/Support

Entry Level

Helping the amreican seniors to receive medical products


Company Details

Centro global solutions

Cairo - Maadi, Egypt

101-500 employees

Healthcare and Medical Services

http://www.centrogs.com/

Jun 2012 to Jan 2013 (7 months)
Sales representitive at Network cororation

Experience Details

Sales representitive

Sales/Retail

Entry Level

N/A


Company Details

Network cororation

Giza, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 2010 to Mar 2012 (1 year 4 months)
Tour operator at Sea waves travel

Experience Details

Tour operator

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Sea waves travel

Cairo, Egypt

1-10 employees

Travel and Tourism

N/A

Aug 2011 to Oct 2011 (2 months)
Teacher at La Rose de lisiex

Experience Details

Teacher

Education/Teaching, Training/Instructor

Entry Level

teaching


Company Details

La Rose de lisiex

Giza, Egypt

51-100 employees

Education

N/A

Sep 2009 to Jan 2010 (4 months)

Achievements


I have acheievements in university which is DELF A2 certificate I have acheievements in university which is ICDL certificate

Education

College Diploma in Transaltion

Education Details

College Diploma

Transaltion, French section

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gihan el Sadat

Egypt

2004

C / Good / 65 - 75%

N/A

Gihan el Sadat
2004

Certifications

DELF A2
Jan 2009

Certificate details

DELF A2

Jan 2009

72 out of 100

N/A

N/A

l’institut français d’Egypte

N/A

ICDL
Jul 2010

Certificate details

ICDL

Jul 2010

N/A

N/A

N/A

Net skill

N/A

Training and Courses

English at AUC
Mar 2013

Training/Course Details

English

Mar 2013

AUC

N/A

french at MODLI
Jan 2009

Training/Course Details

french

Jan 2009

MODLI

N/A

Training/Course Details

ICDL

Jul 2010

Net skill

N/A

Training/Course Details

French

Mar 2013

Institut Francais d'Egypte

N/A

This profile is fresh!
Last update 28 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBack Office AdvisorBusiness DevelopmentConsumer ServicesCustomer Care RepresentativeCustomer Experience ExpertCustomer ServiceCustomer Service RepresentitiveDELF A2EducationEnglishFrenchFrench SectionGPSHandles StressHealthcare And Medical ServicesHospitalityHotelsICDLInternetInternet SearchManagementMarketingMicrosoft PowerPointMicrosoft WindowsMicrosoft WordOrganizerOuting With My FriendsReadingRetailSalesSales RepresentitiveSocialSupportSupportiveTeacherTeachingTeam PlayerTelecommunicationsTour OperatorTransaltionTranslationTravel And TourismVDA RepresentativeVFS TasheelVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

GPS

GPS

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

1-3 years

Internet Search

Internet Search

: Expert

: High

:

3-5 years

Fields of Expertise

Teaching

Teaching

: Expert

: High

:

Less than 1 year

customer service

customer service

: Expert

: High

:

1-3 years

Sales

Sales

: Advanced

: Medium

:

1-3 years

Back office advisor

Back office advisor

: Beginner

: High

:

Less than 1 year

Key Skills

Organizer, Social, Handles Stress, Team Player, Supportive

Online Presence

a2ota_bebo@yahoo.coma2ota.bebo@gmail.com

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