Basic Info

Riham Sabry

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Experience Expert at VFS Tasheel International

Experience Details

Customer Experience Expert

Customer Service/Support

Experienced (Non-Manager)

Reviewing the applicants documents for the KSA visa.
Enter the correct data of the applicant on the system in order to get the KSA visa.
Collecting the cash from the applicants.


Company Details

VFS Tasheel International (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism

www.vfstasheel.com

May 2016 to present (11 months)
Quality Assurance at VFS Tasheel International

Experience Details

Quality Assurance

Quality

Experienced (Non-Manager)

Making sure that the agents entered the correct data of the applicants in our system.



Company Details

VFS Tasheel International (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism

VFSTasheel.com

Jan 2017 to present (2 months)
Back Office Advisor at VFS Tasheel International

Experience Details

Back Office Advisor

Customer Service/Support

Experienced (Non-Manager)

Handling applicants complaints.
Respond to customers inquiries about their passports status or the required documents via e-mails and smart sheet.


Company Details

VFS Tasheel International (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Jan 2017 to present (2 months)
Customer Care Representative (High Value) at Vodafone Egypt

Experience Details

Customer Care Representative (High Value)

Customer Service/Support

Experienced (Non-Manager)

Handling customer inquiries about their bill details, mobile services, network issues.
Inform the customers about the new rate plans and try to assist them with the most suitable one for them.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Feb 2015 to Apr 2016 (1 year 1 month)
Back Office Advisor (CVM) at Vodafone International Services

Experience Details

Back Office Advisor (CVM)

Operations/Management

Manager

Preparing and sending daily reports to the Head of department about the new phone lines we sold to the customers over the phone.
Receiving the stock of new lines and contracts we sell to the customers.
Sending reports to courier companies with customers details to give them the new lines.
Creating requests on system to activate the new lines.


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2014 to Feb 2015 (3 months)
Customer Care Representative (Vodafone Directory Assistant) at Vodafone International Services

Experience Details

Customer Care Representative (Vodafone Directory Assistant)

Customer Service/Support

Experienced (Non-Manager)

Respond to premium customers inquiries about phone numbers and directions regarding their hangout places,dining destinations, and resorts for vacations.
Inform the customers about the Flight status.
Booking seats in cinema theaters via phone.
Inform the customers abut the traffic situation.
Inform the customers about big events details like big concretes, Disney Show.


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2013 to Nov 2014 (1 year 5 months)
Customer Care Representative at Centro Global Solutions

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

Offering the new medical products for the american seniors who has diabetes and back pain.
Explaining the products for the patients after checking their health case.


Company Details

Centro Global Solutions (multinational)

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

http://www.centrogs.com/

Jun 2012 to Dec 2012 (6 months)
Sale’s Representative at Network Corporation

Experience Details

Sale’s Representative

Sales/Retail

Entry Level

Explaining the offer for the customers by showing them the brochures of the resort and tell them about the location and the benefits .. etc.


Company Details

Network Corporation

Giza, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 2010 to Mar 2012 (1 year 4 months)
Tour Operator at Sea waves Travel

Experience Details

Tour Operator

Marketing/PR/Advertising , Tourism/Travel

Entry Level

Producing brochures and Internet-based information.
Marketing holidays to clients via websites, brochures.
Handling bookings, invoicing.
Communicating with hotels to get the best prices for the company.


Company Details

Sea waves Travel

Cairo, Egypt

1-10 employees

Travel and Tourism

N/A

Aug 2011 to Oct 2011 (2 months)
French Teacher at La Rose de lisieux School

Experience Details

French Teacher

Education/Teaching, Training/Instructor

Entry Level

Teaching french language as a second language to students in primary stage.


Company Details

La Rose de lisieux School

Giza, Egypt

51-100 employees

Education

N/A

Sep 2009 to Jan 2010 (4 months)

Achievements


I have acheievements in university which is DELF A2 certificate I have acheievements in university which is ICDL certificate

Education

Bachelor's Degree in Interpretation

Education Details

Bachelor's Degree

Interpretation

Cairo University, Egypt

C / Good / 65 - 75%

literature French and Arabic Grammar French Culture French and ArabicTerminology

N/A

Cairo University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gihan el Sadat secondary School for Girls

Egypt

2004

C / Good / 65 - 75%

N/A

Gihan el Sadat secondary School for Girls
2004

Certifications

DELF A2
Jan 2009

Certificate details

DELF A2

Jan 2009

72 out of 100

N/A

N/A

l’institut français d’Egypte

N/A

ICDL
Jul 2010

Certificate details

ICDL

Jul 2010

N/A

N/A

N/A

Net skill

N/A

Training and Courses

English at AUC
Mar 2013

Training/Course Details

English

Mar 2013

AUC

N/A

Training/Course Details

French

Jan 2009

Ministry of Defense Language Institute (MODLI)

9 Levels

Training/Course Details

ICDL

Jul 2010

Net skill

N/A

Training/Course Details

French

Mar 2013

Institut Francais d'Egypte

3 Levels

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

ArabicBack Office AdvisorBack Office Advisor (CVM)Business DevelopmentCentro Global SolutionsConsumer ServicesCustomer Care RepresentativeCustomer Care Representative (High Value)Customer Care Representative (Vodafone Directory Assistant)Customer Experience ExpertCustomer ServiceDELF A2EducationEnglishFrenchFrench TeacherGPSHandles StressHealthcare And Medical ServicesHospitalityHotelsICDLInternetInternet SearchInterpretationManagementMarketingMicrosoft PowerPointMicrosoft WindowsMicrosoft WordOrganizerOuting With My FriendsQuality AssuranceQuality ControlReadingRetailSalesSales RepresentativeSocialSupportSupportiveTeachingTeam PlayerTelecommunicationsTour OperatorTourismTranslationTravelTravel And TourismVFS Tasheel InternationalVodafone EgyptVodafone International ServicesWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

GPS

GPS

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

1-3 years

Internet Search

Internet Search

: Expert

: High

:

3-5 years

Fields of Expertise

Teaching

Teaching

: Expert

: High

:

Less than 1 year

customer service

customer service

: Expert

: High

:

1-3 years

Sales

Sales

: Advanced

: Medium

:

1-3 years

Back office advisor

Back office advisor

: Beginner

: High

:

Less than 1 year

Key Skills

Organizer, Social, Handles Stress, Team Player, Supportive

Online Presence

Riham Sabry

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