MALEK MOHAMED KHALAF _

Investigation Specialist

• Job Details:Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. Communicate via email and telephone with buyers, merchants, and other external and internal customers. Maintain Amazon's site quality by enforcing Amazon's policy guidelines. Take appropriate action based on established procedures and document those actions. Participate in other special projects/assignments and partner with appropriate business teams as necessary.

Public Relations Manager

• Job Details:Managing enquiries from media, individuals and other organizations. Researching, writing and distributing press releases to targeted media. Organizing events including press conferences and exhibitions. Managing and sharing content with users on social media sites such as Twitter and Facebook. Creating and managing brochures, handouts, direct mail leaflets, promotional videos, photographs, etc. Analyzing media coverage distributing information about new promotional opportunities and current PR campaigns progress.

Workflow Manager and Onboarding Consultant

• Job Details:Manage incoming demand and distribute workload to simplify workflow for engineers. Assist with open case management, field and customer escalations and SLO attainment. Work with coaches and managers to ensure engineers receive support necessary for success. Contact customers to discuss their supportability and contracts. Handles scheduling for product teams.