Basic Info

Moataz Lasheen

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Avaya Field Support Engineer at Summit Technology Solution

Experience Details

Avaya Field Support Engineer

IT/Software Development

Experienced (Non-Manager)

- Installation of multiple Avaya applications and platforms.
- Provide post sales support for customer.
- Handle any ticket escalated by the customer for any raised issue.
- escalate cases with Avaya if needed.


Company Details

Summit Technology Solution (multinational)

Cairo, Egypt

501-1000 employees

Engineering Services

N/A

Feb 2013 to present (4 years 6 months)

Achievements


1- Employee of the Quarter Q4-2014 2- Developed a java desktop application named as “SLS”, to make all SLS configuration in one step. 3- Developed an Android application named as “STS-CS” to help employee to be more productive and quick for better and easy management for customer data

Education

BS.c in Electronics & Communication

Education Details

BS.c

Electronics & Communication

Faculty of Engineering - Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Engineering - Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zamalek Prep & Sec School

Egypt

2011

A / Excellent / 85 -100%

N/A

Zamalek Prep & Sec School
2011

Certifications

Certificate details

ACIS Avaya Communication Manager & Communication Manager Messaging

Jun 2015

N/A

N/A

N/A

Avaya

N/A

Certificate details

ACSS Avaya Communication Manager & Communication Manager Messaging

Jul 2015

N/A

N/A

N/A

Avaya

N/A

Certificate details

AIPS Avaya IP Office

Jun 2016

N/A

N/A

N/A

Avaya

N/A

Certificate details

ASPS Avaya Aura Presence

May 2016

N/A

N/A

N/A

Avaya

N/A

Certificate details

AIPS Avaya Call Center Elite MultiChannel

Apr 2016

N/A

N/A

N/A

Avaya

N/A

Certificate details

ACSS Avaya Aura Session & System Manager

Aug 2016

N/A

N/A

N/A

Avaya

N/A

Certificate details

ASPS Avaya UC SoftClients

Aug 2016

N/A

N/A

N/A

Avaya

N/A

Training and Courses

Training/Course Details

Avaya EMC Elite Multichannel

May 2016

Avaya Virtual Course

N/A

Training/Course Details

SBC Session Border Controller

Jun 2016

Avaya Virtual Course

N/A

Training/Course Details

AAC Avaya Conference

Aug 2016

Avaya Virtual Course

N/A

Training/Course Details

PS Avaya Aura Presence

Aug 2016

Avaya Virtual Course

N/A

Training/Course Details

AACC Avaya Aura Contact Center Migration

Aug 2016

Avaya Virtual Course

AACC migration from 6.4 to 7

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AAC Avaya ConferenceAACC Avaya Aura Contact Center MigrationACIS Avaya Communication Manager & Communication Manager MessagingACSS Avaya Aura Session & System ManagerACSS Avaya Communication Manager & Communication Manager MessagingAIPS Avaya Call Center Elite MultiChannelAIPS Avaya IP OfficeASPS Avaya Aura PresenceASPS Avaya UC SoftClientsAdaptiveAndroidArabicAvaya EMC Elite MultichannelAvaya Field Support EngineerCustomer-orientedDevelopingElectronics & CommunicationEngineeringEngineering ServicesEnglishFlexibleHard WorkerITJavaLinuxMicrosoft OfficeMicrosoft WindowsPS Avaya Aura PresenceSBC Session Border ControllerSocialSoftware DevelopmentSportsSummit Technology SolutionSupportiveTechincal SupportWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Linux

Linux

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

1-3 years

Java

Java

: Intermediate

: Extreme - I love it!

:

1-3 years

Android

Android

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Engineering

Engineering

: Expert

: Extreme - I love it!

:

1-3 years

Techincal Support

Techincal Support

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Social, Supportive

Online Presence

https://www.linkedin.com/in/moatazlasheen?trk=nav_responsive_tab_profile

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