Salma Fathy

Customer Care CoordinatorPart Time

• Job Details:• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques. • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. • Assisted customers with varying questions using product knowledge and service expertise. • Maintained excellent client satisfaction by providing in depth support. • Answered customer telephone calls promptly and improved on-hold wait times. • Obtained feedback from customers to improve service experience. • Managed high-volume customer queries simultaneously through effective multitasking. • Resolved customer complaints following guidelines and referred complex inquiries to team leaders. • Recorded information about inquiries and complaints within internal database

Customer Service CoordinatorFull Time

• Job Details:• Receiving clients and responding to complaints and suggestions. • Respond to calls and inquiries and follow up with customers in case of cancellation or postponement of appointments. • Follow up the lecturers' appointments and record them on the system. • Periodic follow-up with members in case of adding or cancelling any courses in Club Membership. • Sending clients an evaluation of the company on an ongoing basis. • Registering clients in programming and English language courses and following up with the administration by sending an e-mail.

Customer Service AdministratorPart Time

• Job Details:1- Receiving clients and booking appointments. 2- Receiving calls from clients and following up with them to receive the evaluation of the center. 3- Follow up on social media,facebook,whatsapp,and instagram, to receive inquiries and complaints 4- Customer registration on excel.