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Malak Adel

Senior client experience agent at Groovy Aesthetic Clinic

Sheikh Zayed, Giza, Egypt

Work Experience

  • Senior client experience agentFull Time

    Groovy Aesthetic Clinic

    Apr 2025 - Present -1 month

    Egypt

    • Job Details:• Manage and resolve escalated client concerns. • Deliver exceptional customer service through various channels (phone, email, chat). • Support and mentor junior agents. • Identify trends in client feedback and suggest service improvements. • Ensure a smooth and positive client experience throughout all touchpoints.

  • Pharmacist Intern

    Diamond Clinics

    May 2019 - May 2020 -1 yr

    • Call Center Analyst

      Vodafone UK

      • Biology Instructor

        British School Police Hospital

          • Education

          • Bachelor's Degree

            Heliopolis University (HU)

            Jan 2019 - Jan 2024 - 5 yr

          • High School - American diploma

            Leader American School

            Jan 2019 

          Skills

          • Innovation
          • Quality Assurance
          • Leadership
          • Computer Skills
          • Problem Solving
          • Client Experience Agent
          • Laser technician
          • Team Collaboration
          • adaptation

          Languages

          • English

            Fluent
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