Basic Info

Mohammed Abd el-Fattah

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Front-line Support Engineer at StarCom

Experience Details

Front-line Support Engineer

Engineering - Telecom/Technology, Customer Service/Support, Training/Instructor

Entry Level

Level 1 & 2 Troubleshooting for the Data, Voice, IP Surveillance, IPTV, and Network Topology Monitoring using Network Monitoring Tools
Monitor error and alarms of Network Core, Distribution, and Access Layers by HP Open View Network Node Manager (OV NNM).
Monitor the traffic load on network links by MRTG.
Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules.
Monitor and track email system, phone and fax for incoming Incidents and Requests according to SLA.
Perform Troubleshooting on Customer Sites to provide further assistance.
Handling of systems and peripheral devices with Pro-active monitoring of systems and services.
Perform hierarchical escalation according to SLA. Inform Incident or Request Originator about updates and progress regarding Priority 1 and Priority 2 inside SLA.
Liaising with other support groups in assisting with the resolution of customer incidents and service requests where initial investigation fails to resolve.
Documenting different handling steps, making sure processes and services documentation are up-to-date.
Working on shift bases, making StarCom services available 24 hours a day / 7 days a week.


Company Details

StarCom

Cairo, Egypt

101-500 employees

Engineering Services, Computer Networking , Telecommunications

http://www.star-communications.net/

Jan 2016 to present (1 year 9 months)
Trainee at Information Technology Institute (student activity)

Experience Details

Trainee

Engineering - Telecom/Technology

Student

Information Technology Institute (ITI)
Degree Name: Diploma
Field Of Study: Wireless Communication Engineering.
Dates attended: 2014 – 2015
9-month Scholarship Diploma in Wireless Communication Engineering.
Intake 35 Ismailia branch.
LTE- advanced networks, communications, digital communications, signals & systems, digital signal processing, and computer networks


Company Details

Information Technology Institute (student activity)

Ismailia, Egypt

http://www.iti.gov.eg/

Sep 2014 to Jul 2015 (10 months)
Trainee Engineer. (intern) at National Telecommunication Institute

Experience Details

Trainee Engineer. (intern)

Engineering - Telecom/Technology

Student

5-month Scholarship Diploma in wireless communication technologies.


Company Details

National Telecommunication Institute

Giza, Egypt

N/A

Telecommunications

http://www.nti.sci.eg/

Dec 2013 to May 2014 (5 months)
Trainee Engineer. (intern) at Vodafone Group, Vodafone Egypt (VE)

Experience Details

Trainee Engineer. (intern)

Engineering - Telecom/Technology

Entry Level

N/A


Company Details

Vodafone Group, Vodafone Egypt (VE) (multinational)

Egypt

N/A

Telecommunications

Vodafone.com

Mar 2014 to Apr 2014 (1 month)
Technical Support Engineer. at Golden Bridge connections Group(GB), Magic TV Box.

Experience Details

Technical Support Engineer.

Engineering - Telecom/Technology

Entry Level

Technical Support Engineerwho isresponsible for providing technical support for all Magic TV Box customers around the world, acting as a front line support engineer regarding different complaints and consumer requests.
Essence of Role/Key Accountabilities :
•Monitoring of ticketing system, e-mailing system and phone for incoming incidents and service requests.
•Liaising with other support groups in assisting with the resolution of customer complaints and service requests.
•Documenting different handling steps, making sure processes and services documentation are up-to-date.
•Working on shift bases, making MTV available 24/7.


Company Details

Golden Bridge connections Group(GB), Magic TV Box. (multinational)

Cairo, Egypt

51-100 employees

Broadcasting and Film

N/A

Jun 2013 to Dec 2013 (6 months)
Sales Engineer at Al-Ahly Supply Office, Mansoura local office.

Experience Details

Sales Engineer

Sales/Retail, Engineering - Telecom/Technology

Entry Level

N/A


Company Details

Al-Ahly Supply Office, Mansoura local office.

Egypt

11-50 employees

Medical Devices and Supplies

N/A

Aug 2012 to Dec 2012 (4 months)

Education

BSc in Communication and Information Engineering

Education Details

BSc

Communication and Information Engineering

Faculty of Engineering, Mansoura University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Engineering, Mansoura University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Almalek Alkamel

Egypt

2007

A / Excellent / 85 -100%

total score of 98.4%

Almalek Alkamel
2007

Training and Courses

Training/Course Details

Wireless communication technologies.

Mar 2014

Ministry of Communications and Information Technology (MCIT), Smart Village, National Telecommunication Institute (NTI),Network Planning Department.

5-month Scholarship Diploma in wireless communication technologies.

Training/Course Details

Wireless Communication Engineering.

Jul 2016

Egypt, Ministry of Communications and Information Technology (MCIT), Ismailia Branch, Information Technology Institute (ITI).

Egypt, Ministry of Communications and Information Technology (MCIT), Ismailia Branch, Information Technology Institute (ITI). 2015 9-Month Scholarship Diploma in Wireless Communication Engineering. http://www.iti.gov.eg

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBroadcasting And FilmBusiness DevelopmentCommunication And Information EngineeringCommunication NetworksComputer NetworkingCreativeCustomer ServiceEngineering SalesEngineering ServicesEnglishExecutorFront-line Support EngineerGSMGolden Bridge Connections Group(GB), Magic TV Box.IP-TVLTE / Advanced LTEMedical Devices And SuppliesNetworkingPC GammingPastaPresenterProblem SolverReadingRetailSalesSales EngineerSupportTeam PlayerTechnical SupportTechnical Support Engineer.TelecommunicationsTraineeTrainee Engineer.UMTSUNIXVodafone Group, Vodafone Egypt (VE)Wireless Communication Engineering.Wireless Communication Technologies.Wireless Networking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Technical Support

Technical Support

: Expert

: High

:

Less than 1 year

Communication networks

Communication networks

: Advanced

: High

:

1-3 years

GSM

GSM

: Advanced

: Extreme - I love it!

:

1-3 years

UMTS

UMTS

: Advanced

: Extreme - I love it!

:

1-3 years

LTE / Advanced LTE

LTE / Advanced LTE

: Advanced

: Extreme - I love it!

:

Less than 1 year

IP-TV

IP-TV

: Advanced

: Medium

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Advanced

: Medium

:

1-3 years

wireless networking

wireless networking

: Intermediate

: High

:

1-3 years

Engineering sales

Engineering sales

: Intermediate

: Little

:

Less than 1 year

Key Skills

Executor, Presenter, Creative, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/mohamed-aladdin-717541b8/https://www.facebook.com/mohamed.aladdin.7

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