Makarand Ghag

HR Executive

• Job Details:Develop and execute recruitment plans by efficient tracking and execution. Coordinate and manage the end-to-end recruitment process, including job postings, candidate screening, and conducting interviews. Conduct continuous follow-ups with candidates during their interviews and until their joining. Identify & suggest training programs for the employees. Maintain HR process compliances and keep track of employee leaves and other entitlements. Conduct activities and informal activities to engage employees, improve their bonding with their team/managers, reduce grievances and improve the overall productivity of the company. Manage the onboarding process from start to finish, including scheduling, tracking, and reporting.

HR Executive Team Leader

• Job Details:Led and managed a team of 17 analysts, ensuring smooth operations within the legal and compliance processes for Mastercard. Played a critical role in safeguarding sensitive data by developing and enforcing strategies to protect it from adversarial countries, particularly from sanctioned countries, including Iran and Russia, in compliance with U.S. regulations and global standards. Oversaw the onboarding process for new customers, conducting thorough reviews of all required details and ensuring seamless integration with Mastercard’s systems while adhering to legal and regulatory standards. Oversaw the quality control (QC) team to ensure adherence to standards and enhance process quality. Verified the accuracy of queries submitted by associates to ensure proper documentation and clarity. Conducted performance feedback sessions with associates.

Team Leader

• Job Details:Currently serving as a team leader with TCS (Tata Consultancy Services) on third-party payroll, overseeing a team of 50 associates dedicated to data entry for the ICICI Bank mortgage process. Responsible for maintaining team leave balances and shrinkage to ensure optimal workflow efficiency. Assisting team members in completing mandatory training requirements. Oversee the mortgage department's operations by optimizing workflows, addressing inquiries, resolving issues, assisting with complex challenges, and managing sensitive or escalated member requests. Ensure a thorough understanding of regulatory compliance requirements. Conducting performance feedback sessions with associates.