Maii Mahmoud Elsokarry

Customer Service

• Job Details:To handle all aspects of the company’s operations from phone calls to dealing with carriers. To track and trace current loads. Inform the customer the whereabouts of their freight via email or phone. To be responsible for the movement of loads within the CS-1 transportation customer base. Collect POD from carriers. Add carrier packets and update profiles. Update shippers and consignee profiles. To assist in saving documentation, customs docs and facilitating the docs to carriers. Phone calls to deal with carriers. Entering new loads. Negotiating rates with carriers.

Call Center

• Job Details:Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Call clients and customers to inform them about the company’s new products, services and policies. Guide callers through troubleshooting, navigating the company site or using the products or services. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. Collaborate with other call center professionals to improve customer service. Help to train new employees and inform them about the company’s customer management policies.