Basic Info

Mai Fayez

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Sr. Training Analyst at Concentrix

Experience Details

Sr. Training Analyst

Human Resources

Manager

• Conduct Training Needs Analysis and measure, enhance, or develop training programs.
• Create training interventions (modules, facilitator guides, participant guides, activities, assessments, and assessment tools) to improve learners’ communication, customer service and processing skills.
• Collaborate with Clients, Transition Management, Operations, Process Training, Recruitment, and other identified departments in coming up with relevant & effective training and instructional materials.
• Perform data and trend analysis to correlate agent performance with Training KRAs
Suggest improvements to the training agenda.
• Create and conduct language & training assessments.
• Prepare reports and other administrative deliverables.
• Manage, track, and be accountable for Instructional Design initiated projects and deliverables.
• Conduct formal walk-through of training materials along with the Training team and other identified stakeholders to understand the training agenda & content.
• Integration of technology in design to develop blended programs. Use of content authoring tools such as – Articulate Studio, Articulate Storyline, Captivate, Camtasia, Natural Reader etc.
• Develop a new approach to transformation – accelerate development time and increase value of learning to the organization.
• Drive implementation of the content appropriate learning initiatives that support automation, efficiency and cost effectiveness.
• Attend all required certification and calibration sessions with Process, Operations, and any other identified departments or functions.
• Conduct content reviews and provide feedback to other instructional designers, and other possible project participants.
• Meet & exceed the Quality Standards (internal & external) for all projects/tasks assigned.
Meet & exceed financial targets for specific projects.
• Adhere to Content Development guidelines and ensure compliance to standards, timelines and targets.


Company Details

Concentrix (multinational)

United States

More than 1000 employees

Business Services - Other

N/A

Aug 2015 to present (1 year 4 months)
Corporate Trainer and Coach at Hindawi Publishing Corporation

Experience Details

Corporate Trainer and Coach

Human Resources

Manager

• Conduct meetings with managers to explore the needs and the developmental activities of each mentee.
• Develop individual development plan for each mentee to ensure their competency.
• Prepare knowledge tests, self-assessments, and questionnaires to determine the specific areas development.
• Utilize effective training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
• Manage the design, delivery, and continuous improvement of the training programs as well as the ongoing learning opportunities across the organization, in support of the organization’s needs.
• Organize and develop, or obtain, course materials such as handouts and visual materials.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Conduct one to one meetings for each employee to work on the performance/skills gap and successfully accomplish the identified objectives from the IDP.
• Conduct coaching sessions for the first line managers to ensure that the outcomes of the training courses are achieved.
• Conduct engagement program to the middle line management to increase their awareness with the business and business goals.
• Measure and monitor the effectiveness of all training programs.
• Follow-up the performance of the mentees to ensure their development.
• Develop alternative training methods for each mentee if the expected improvements are not seen.

 Total Training hours: 800
 Total Coaching hours: 420


Company Details

Hindawi Publishing Corporation

Nasr City, Cairo, Egypt

501-1000 employees

Publishing and Printing

N/A

Mar 2014 to Aug 2015 (1 year 5 months)
Senior Performance Management Specialist at Hindawi Publishing Corporation

Experience Details

Senior Performance Management Specialist

Human Resources

Manager

• Establish and develop the Performance Management functions, new policies, and procedures to enhance the department's work flow.
• Develop, direct, and manage the implementation and effectiveness of the Performance Management Process to ensure its succession.
• Analyze significant performance management and appraisal management issues to generate expert-level recommendations and alternative solutions.
• Submit analysis reports about the Performance Appraisal process to illustrate its gaps and employees’ action plans.
• Plan, develop, update, and follow up the implementation of the Probation Period Evaluation Process.
• Plan and implement the Key Performance Indicators (KPI) as a tool of development for each position.
• Develop and maintain proper filing systems for employees’ performance appraisal files
• Plan, implement, and follow up the Employees Satisfaction Survey and suggest recommendations for improvement to maintain a high level of satisfaction in the organization.
• Develop and deliver training to the Upper and Middle Line Managers on performance management process to increase their awareness of the appraisal phases and dealing with inadequate performers.
• Plan and implement the entire phases of the grievance process and submit regular reports regarding the process to ensure equity among the employees.
• Participate in delivering the HR Orientation Sessions to the newly hired employees to communicate the corporation’s HR policies.


Company Details

Hindawi Publishing Corporation

Egypt

501-1000 employees

Publishing and Printing

N/A

Feb 2013 to Feb 2014 (1 year)
HR Specialist and "acting as Team leader" at Hindawi Publishing Corporation

Experience Details

HR Specialist and "acting as Team leader"

Human Resources

Experienced (Non-Manager)

• Conduct the monthly exit interviews and submit monthly report to determine the reasons of resignation.
• Generate the monthly turnover analysis report.
• Generate the monthly Hiring vs. Resignations report.
• Conduct regular meetings with the Unit Managers/Coordinators to discuss employee turnover analyses and possible areas for employees’ retention.
• Plan and conduct the Employee Engagement and Satisfaction Survey.
• Plan and coordinate the implementation of the annual performance appraisal on both levels, managerial, and employee level and attending a number of meetings as an HR observer.
• Submit analysis reports about the Performance Appraisal process, its gaps and employees’ action plans.
• Plan and implement the Probation Period Evaluation Process.
• Plan and participate in the delivery and the evaluation of the Core Competencies sessions to the newly hired employees and updating its content on regular basis.
• Participate in the orientation session of the newly hired employees.
• Coordinate with the HR team in issuing the monthly Flyer as a tool for internal communication.
• Maintain and develop proper filing systems for employees’ performance appraisal files.
• Provide overall assistance and research support to the HR team.
• Work on HITS System to keep it updated with the proper & required information.
• Implement, analyse and develop the Manpower of the company for the first time.
• Responsible for conducting the Employee Engagement and Satisfaction Survey.


Company Details

Hindawi Publishing Corporation

Egypt

101-500 employees

Publishing and Printing

N/A

Jan 2012 to Jan 2013 (1 year)
HR Administrator at Hindawi Publishing Corporation

Experience Details

HR Administrator

Human Resources

Entry Level

• Handling job vacancies requests and submitting them to the different recruitment pools.
• Screening received CVs.
• Categorizing CVs according to different criteria.
• Updating online recruitment ads besides posting new ones in newspapers.
• Analyzing applications and recommending them to suitable departments.
• Developing and maintaining CVs databases.
• Conducting Competency-Based interviews.
• Contacting accepted applicants and making job offers.
• Answering internal inquiries regarding examinations, eligibility, benefits, company policies, recent vacancies, internal transfers, and the qualifications required, and other pertinent information.
• Administering and coordinating the probation period performance appraisals.
• Participating in delivering the Core Competencies sessions to the newly hired employees, as well as updating the competencies material and presentation.
• Participating in the orientation sessions of the newly hired employees.
• Assisting in conducting the semi-annual performance appraisal on both levels, managerial and employee level and attending a number of meetings as an HR observer.
• Submitting analysis reports about the Performance Appraisal process, its gaps and employees’ action plans.
• Analyzing exit interviews data and submitting reports to the Top Management, Business Manager and Senior HR Specialist on a monthly basis.
• Coordinating with the HR team in issuing the monthly Flyer as a tool for internal communication.
• Maintaining and developing recruitment filing system.
• Providing overall assistance and research support to the HR team.
• Presenting the company in employment fairs.
• Responsible for the Probationary Period Evaluation process consisting administration, implementation and the process development.
• Delivering awareness sessions to the middle line management to inform them with the performance appraisal process and how to make it beneficial and effective.


Company Details

Hindawi Publishing Corporation

Egypt

101-500 employees

Publishing and Printing

N/A

Aug 2010 to Dec 2011 (1 year 4 months)

Education

MBA in Business

Education Details

MBA

Business

Paris ESLSCA Business School, Egypt

Not specified

N/A

N/A

Paris ESLSCA Business School
2016 - 2018 (Expected)
Bachelor's Degree in Foreign Trade

Education Details

Bachelor's Degree

Foreign Trade

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

cairo international school

Egypt

2005

B / Very Good / 75 - 85%

N/A

cairo international school
2005

Certifications

Certificate details

Human Resources Management

Dec 2011

N/A

N/A

N/A

N/A

Certificate details

Certified Professional Trainer

Sep 2015

N/A

N/A

N/A

RITI

N/A

Training and Courses

Training/Course Details

Key Performance Indicators

May 2013

IMI

N/A

Training/Course Details

Dealing with Difficult People

Mar 2012

Hindawi Publishing Corporation

N/A

Training/Course Details

Project Planning

Apr 2013

MBA Egypt

N/A

Training/Course Details

Internal Auditor for Quality Management System ISO 9001:2008

Dec 2012

TUV Rhienland

N/A

Training/Course Details

Effectively Developing Others

Jun 2012

IMI

N/A

Training/Course Details

Business Writing

Mar 2011

Logic Training Center

N/A

Training/Course Details

Performance Human Resources Management

Nov 2012

AUC

N/A

Training/Course Details

Strategic Human Resources Management

Nov 2012

AUC

N/A

Training/Course Details

Presentation skills

Dec 2010

Tatweer Training Center

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AnalyticalArabicBusinessBusiness Services - OtherBusiness WritingBusiness-orientedCertified Professional TrainerCoachingConcentrixCorporate Trainer And CoachDealing With Difficult PeopleEffectively Developing OthersEnglishExploringForeign TradeHRHR AdministratorHR Specialist And "acting As Team Leader"Human ResourcesHuman Resources ManagementInitiativeInternal Auditor For Quality Management System ISO 9001:2008Key Performance IndicatorsLeaderMBAMicrosoft WordPerformance Human Resources ManagementPlannerPresentation SkillsProject PlanningPublishing And PrintingReadingSearchingSenior Performance Management SpecialistSr. Training AnalystStrategic Human Resources ManagementTrainingTravailing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

HR

HR

: Advanced

: Extreme - I love it!

:

5-7 years

Coaching

Coaching

: Advanced

: Extreme - I love it!

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Planner, Business-oriented, Initiative

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