Basic Info

Mai Ayoub

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at United Arab Shipping Company (UASC)

Experience Details

Customer Service Executive

Customer Service/Support

Experienced (Non-Manager)

• Resolving any queries in respect of e-bookings
• Ensure, in close coordination with the Docs Team that the requirements of the assigned customers are fulfilled
ensuring that bookings are processed, cargo is tracked and traced, cargo reports are produced instructing terminals
on the loading of containers, documentation is processed and reports are generated as required and in accordance to
UASC standards and defined procedures
• Processing of documentation between assigned customers, and Docs Team, and resolve any issues which arise
• . Ensure that responsibilities for documentation are executed accurately and to the agreed timescales
• Ensure performance according to Customer Service function KPIs which are assigned by the Customer Service
Manager/Supervisor
• Resolve all queries received from assigned customers on bookings/documents/shipments, acting as liaison with
other agency departments/overseas agents as necessary
• Follow the procedures in place between customer services and the Docs Team to produce prompt and accurate
documentation
• Produce and issue reports with regard to miscellaneous issues that may arise with a particular booking (terminal
storage, gate charges, rolling fees and custom charges, etc)


Company Details

United Arab Shipping Company (UASC) (multinational)

Cairo, Egypt

More than 1000 employees

Transportation

N/A

Dec 2015 to present (1 year)
Executive Admin Assistant at Savola Foods Egypt

Experience Details

Executive Admin Assistant

Administration

Experienced (Non-Manager)

• Provides secretarial and administrative support to the General Manager and all directors.
• Prepares and supports the general manager on the board meeting presentation quarterly.
• Types and/or drafts memoranda, correspondences, and other documents and reports.
• Ensures materials and reports for signature are accurate and complete; proofreads and checks typed and other
materials for accuracy, completeness and compliance with standards, policies and procedures.
• Schedules, prepares agenda and meeting materials and types minutes for various meetings.
• Maintains the General Manager’s calendars; coordinates, arranges and confirms meetings.
• Handles the general manager’s and all director’s traveling procedures and all issues that may require sensitivity
and independent judgment.
• Coordinates matters between the general manager’s Office and other department heads and managers.
• Researches and assembles information from a variety of sources for the preparation of reports and
correspondence for the General Manager.
• Performs other duties as assigned.


Company Details

Savola Foods Egypt (multinational)

Nasr City, Cairo, Egypt

More than 1000 employees

FMCG

www.savola.com

Dec 2013 to Dec 2014 (1 year)
Commercial Assistant at SABIC Africa for Trading & Marketing

Experience Details

Commercial Assistant

Sales/Retail

Experienced (Non-Manager)

• Handled all correspondences concerning material offers with the customers.
• Made sure to receive the Acceptance/Confirmation from the customers to start the process of issuing order on the
SAP system.
• Followed up on the issued orders on daily bases (status Report).
• Maintained to send shipping advice report to customers.
• Revised and delivered received document from the Logistics Department to the customers to be able to release
their cargo.
• Ensured to include all customers’ updated data in the customer’s data sheet sent to SABIC HQ.


Company Details

SABIC Africa for Trading & Marketing (multinational)

Cairo, Egypt

More than 1000 employees

Chemicals

N/A

Sep 2010 to May 2012 (1 year 8 months)

Education

College Diploma in Human Resources

Education Details

College Diploma

Human Resources

American University in Cairo (AUC), Egypt

B / Very Good / 75 - 85%

N/A

N/A

American University in Cairo (AUC)
2011 - 2012
BA in Mass Communication

Education Details

BA

Mass Communication

American University in Cairo (AUC), Egypt

B / Very Good / 75 - 85%

N/A

N/A

American University in Cairo (AUC)
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

youssef el sebai language school

Egypt

2004

B / Very Good / 75 - 85%

N/A

youssef el sebai language school
2004

Training and Courses

Training/Course Details

Advanced Office Management & Effective Administration Skills seminar

Dec 2010

Glomacs

N/A

Training/Course Details

Care for Customer (C4C) workshop

Apr 2010

SABIC Learning

N/A

Training/Course Details

Achieving Excellence in Customer Service - Providing a Quality Service

Oct 2011

Glomacs

N/A

Training/Course Details

Planning, organizing meetings, and minutes taking

Mar 2012

InTech

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Achieving Excellence In Customer Service - Providing A Quality ServiceAdministrationAdvanced Office Management & Effective Administration Skills SeminarArabicBusiness DevelopmentCare For Customer (C4C) WorkshopChemicalsCommercial AssistantCommunicatorCustomer ServiceCustomer Service ExecutiveEnglishExecutive Admin AssistantFMCGHR CoordinatorHard WorkerHuman ResourcesMass CommunicationMicrosoft OfficeNegotiatorPlanning, Organizing Meetings, And Minutes TakingPresenterRetailSABIC Africa For Trading & MarketingSAPSalesSavola Foods EgyptSocialSupportTransportationUnited Arab Shipping Company (UASC)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

SAP

SAP

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Commercial Assistant

Commercial Assistant

: Advanced

: High

:

1-3 years

HR Coordinator

HR Coordinator

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Negotiator, Presenter, Social

Online Presence

https://www.facebook.com/mai.m.ayoub

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