Mai Mamdouh

Consumer Collection Debt Supervisor

• Job Details:Manage a portfolio of high-value customer accounts, ensuring timely payments and minimizing bad debt risk. Develop and implement tailored collection strategies to meet monthly recovery targets. Analyze performance data to identify high-risk accounts and create proactive recovery measures. Reduced bad debt by 25% in six months through strategic negotiations and targeted action plans. Negotiated customized payment plans with a 98% success rate in collections. Improved collection cycle efficiency by 15% through process optimization.

Consumer Diamond Senior Advisor (Prelaunch Team)

• Job Details:Managed VIP diamond customer accounts, resolving escalations and coordinating across departments to maintain SLA compliance above 95% and strong client retention. Led quality audits and represented collections in senior management discussions, driving service and process improvements.

Consumer High-Value Advisor

• Job Details:Resolved escalated complaints and managed accounts for high-value customers. Supervised floor operations to ensure SLA adherence and timely problem resolution. Reduced customer churn among high-value accounts by 10% through proactive engagement.