Basic Info

Mahmoud Yaseen

More than 15 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Laboratory Dept. Service Manager Western area at Salehiya EST.

Experience Details

Laboratory Dept. Service Manager Western area

Medical/Healthcare

Manager

- Responsible for managing the daily operations of the technical service team and ensuring strict compliance with product quality assurance, equipment and procedural standards, health and safety protocols, as well as engineering specifications.
- Ensuring timely project delivery, proper product handling, and consistency of operations.
- Developing and conducting customer service training programs, planning department budget, and overseeing service procedures.
- Taking care of department finance, supervising staff, addressing customer needs, and writing consolidated reports.
- Developing service delivery plan, ordering of tools and test equipment.
- Implementing policies and procedures, to ensuring the proper utilization, operation and maintenance of equipment and tools.
- Goal development and project prioritization, decision-making and solution implementation, coordinating with supervisors, engineers and technicians.


Company Details

Salehiya EST.

Jeddah, Saudi Arabia

More than 1000 employees

Healthcare and Medical Services

www.salehiya.com

Jan 2010 to present (7 years 6 months)
Key Account Manager (Dialysis unit) at Salehiya EST.

Experience Details

Key Account Manager (Dialysis unit)

Medical/Healthcare

Manager

- Responsible for the whole dialysis unit in the western area in the following scope of work;
- Design and generate the major policies of the unit in my area (in cooperation with country sales Manager and Country Business unit Manager).
- Promoting the full line of dialysis unit (machines, consumables, water treatment units and service contracts).
- Design a tailored account strategy to cover different aspects (sales, marketing, service, support, etc.).
- Increasing the opportunities for cross selling/ upselling.
- Proactive communication with key persons in MOH & Donations Establishments’ to hunt new opportunities.
- Calculated sales forecasts for newly launched products.
- Defined the financial budget and targets for new sales projects.
- Training the new members of the sales force.
- Monitoring the performance of different personnel associated with a project and compared it to the quarter’s objectives.
- Working on more than one sales project at a same time.
- Identifying potential customers in the market.
- Comparing products and their substitutes based on a range of criteria.


Company Details

Salehiya EST.

Jeddah, Saudi Arabia

More than 1000 employees

Healthcare and Medical Services

www.salehiya.com

Jan 2010 to Dec 2015 (5 years 11 months)
Assistant service manager at Salehiya EST.

Experience Details

Assistant service manager

Medical/Healthcare

Manager

- Responsible for managing the service dept. including the following tasks;
- Participating in creating the service policy & rules to reach to the organization goals.
- Assist with planning, organizing and managing day-to-day operations of the service team.
- Participate in the selection process for candidates of service dept. vacant positions.
- Represent and act in the capacity of the Service Manager when needed.
- Managing /coaching Lab. Service engineers’ team in every hajj season since 1997 till now plus all new tenders and deals achieved during the hajj season in the holy area of Makkah.
- Work with individual Lab. Team members to solve day-to-day issues and prioritize work schedule to meet the needs of the team and the customer satisfaction.
- Servicing the full range of products of Lab. Division in the service Dept.
- Installation and demonstration for the new equipment’s.
- Providing end-user training and BME training on site as well.
- Following up the customers claims and remedying it as soon as possible.
- Supporting the sales team in the technical matters.
- Complete appropriate documentation within established time frame in compliance with ISO & SAP.
- Following up the spare parts stock to maintain the safe level.
- Following up the PPM’s performance (both contracts and warranty).
- Credence of the Lab. Equipment’s service contracts.
- Up and cross selling.
- Making the Lab. Service staff Appraisal.
- Communicating with our principles in all business different areas.


Company Details

Salehiya EST.

Jeddah, Saudi Arabia

N/A

Healthcare and Medical Services

www.salehiya.com

May 1996 to Dec 2009 (13 years 7 months)

Achievements


 Created sales plans and quotas to support organizational objectives.  Monitored budgeted targets, including sales and expenditures.  Ensured products and promotions knowledge of sales personnel selling to customers  Acquiring turnkey projects (Al-Rahmah H. Madinah,Al-Bir Society-Jeddah).  Acquiring several tenders in MOH.  Participated in company-sponsored events and act as spokesperson at regional trade shows.  Perform product demonstrations for the hospital staff.  Inventoried stores' stock and assisted management with re-orders.

Education

MBA in Business Adminstartion

Education Details

MBA

Business Adminstartion, Engineering

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2009 - 2010
B.Sc. in Engineering

Education Details

B.Sc.

Engineering

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
1985 - 1991
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah Salem H.School

Egypt

1985

B / Very Good / 75 - 85%

N/A

Salah Salem H.School
1985

Certifications

Certificate details

appreciation certificate

Oct 2011

N/A

N/A

N/A

MOH-Saudi Arabia

these kind of certificates as a result of contributing in the HAJJ season where we service the medical equipments in the HAJJ hospitals as these hospitals serving about 5 Million people in 10 days

Training and Courses

Training/Course Details

service training

Jan 2009

RADIOMETER INT'L

attended several training courses in Radiometer on 1997,1998,2000,2005,2009

Training/Course Details

sales and service training

Jun 2011

PURITE-UK

sales and service course on the water treatment equipments of PURITE-UK

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

AnalyticalAppreciation CertificateAssistant Service ManagerBiomedical EquipmentBusiness AdminstartionBusiness-orientedCommunication SkillsComputer SkillsEngineeringEnglishHard WorkerHealthcare And Medical ServicesKey Account Manager (Dialysis Unit)Laboratory Dept. Service Manager Western AreaMBAMedicalMicrosoft OfficeReadingSales And Service TrainingSelf Motivated,job OrientedSelling SkillsService TrainingSocialSportsTeam PlayerTravelling.....

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Fields of Expertise

selling skills

selling skills

: Expert

: Extreme - I love it!

:

More than 7 years

communication skills

communication skills

: Expert

: High

:

More than 7 years

computer skills

computer skills

: Expert

: High

:

More than 7 years

self motivated,job oriented

self motivated,job oriented

: Expert

: Extreme - I love it!

:

More than 7 years

biomedical equipment

biomedical equipment

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Business-oriented, Hard worker, Social, Team Player

Online Presence

https://www.linkedin.com/in/engr-mahmoud-yaseen-mba-4971161b/

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