Basic Info

Mahmoud soliman

9 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Senior Technical Advisor at Teleperformance Dubai

Experience Details

Senior Technical Advisor

Customer Service/Support

Experienced (Non-Manager)

Handling Escalation from Tier 1 , determining if an exception should be granted to cover repairs.
following up with customers and escalation making sure the issue is solved and customer is satisfied.
Contacting repair centers to follow up on the repair status and keeping customers updated to make sure the customer is satisfied at the end of his contact experience with the customer service.


Company Details

Teleperformance Dubai (multinational)

Dubai, United Arab Emirates

101-500 employees

Consumer Services

https://www.teleperformance.com/en-us/united-arab-emirates

Sep 2015 to Nov 2016 (1 year 2 months)
Tech Support HTC UK at Raya Contact Center

Experience Details

Tech Support HTC UK

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates.


Company Details

Raya Contact Center

6th of October, Egypt

More than 1000 employees

Accounting and Auditing Services, Airlines/Aviation, Information Technology Services

http://www.rayacc.com/

Apr 2015 to Sep 2015 (5 months)
Support professional at SiriusXM Billing Department at Convergys (Stream global services)

Experience Details

Support professional at SiriusXM Billing Department

Customer Service/Support, Accounting/Finance

Experienced (Non-Manager)

addressing customer complains and insuring solutions and answers for each and every question, handling directed calls and trying to collect or help figure out a payment plan for customer who are late for payments..


Company Details

Convergys (Stream global services) (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services, Business Services - Other, Consumer Services

http://www.convergys.com/

Jul 2012 to May 2015 (2 years 10 months)
Customer service representative at Xceed

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Cairo, Egypt

More then 1000 employees

Business Services - Other, Consumer Services , Telecommunications

http://www.xceedcc.com/Home/

Nov 2010 to Jan 2011 (2 months)
Tour operator / representative chief at Just Egypt Tourism

Experience Details

Tour operator / representative chief

Logistics/Supply Chain, Administration, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Just Egypt Tourism

Cairo, Egypt

11-50 employees

Airlines/Aviation, Travel and Tourism

http://www.justegypttravel.com/

May 2005 to Jan 2010 (4 years 8 months)

Education

Bachelor's Degree in philosophy

Education Details

Bachelor's Degree

philosophy

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Refaa El Tahtawy

Egypt

2000

B / Very Good / 75 - 85%

N/A

Refaa El Tahtawy
2000
This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdaptiveAdministrationAirlinesAppreciationArabicAviationBusiness DevelopmentBusiness Services - OtherConsumer ServicesConvergys (Stream Global Services)Customer CareCustomer ServiceCustomer Service RepresentativeEnglishFamilyFinanceFlexibleHard WorkerHelping PeopleHonestyITInformation Technology ServicesInsuranceInteractiveLeaderLogisticsLoyaltyMicrosoft OfficeMicrosoft WordOrganizerPhilosophyRetailSalesSenior Technical AdvisorSoftware DevelopmentSupportSupport Professional At SiriusXM Billing DepartmentTech Support HTC UKTelecommunicationsTeleperformance DubaiTour Operator / Representative ChiefTourismTransportationTravel AgentTravel And TourismXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

3-5 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

tourism

tourism

: Expert

: Extreme - I love it!

:

3-5 years

travel agent

travel agent

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Organizer, Flexible / Adaptive, Interactive

Online Presence

https://eg.linkedin.com/pub/mahmoud-soliman/b6/30b/145mahmoud4445@hotmail.com mahmoud.abdelghany.391@facebook.com

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