Mahmoud Shawky

New Step Media

• Client Service DirectorFull Time

  Jan 2024 - Present -1 yr, 6 months

  Egypt , Cairo

  • Job Details:Client Service Director (EGYPT, SAUDIA ARBIA) New Step Media+ / Creativity & Planning advertising agency Jan 2022 – present Manage 2 clusters the Business Development department and the Account Management Department to make sure what we promise is what we deliver and to coordinate between all departments to make sure the agency is consistent in every aspect. Technical Role: o Plan and execute a marketing strategy for the organization & clients and for new and existing products or services o Working on digitalizing a lot of clients and auditing their digital exitance and rebuild it again o Maintains open and complete communications of Client issues with functional leaders and corporate management. o Designing, managing, and evaluating marketing campaigns for the agency & Clients o Directing social media engagement strategy o Reviewing advertising material for print and digital media o Performing market research to find new opportunities. o Setting client’s digital marketing strategy and set the proper budget for implementation with the teams o Ensure providing high quality and profitable service to Clients. o Developing a business development strategy focused on financial gain & customer satisfaction. o Maintain current client relationship and identify areas for potential clients. o Develop new sales areas and improving sales through various methods. o Research the latest in the business industry and creating new opportunities to expand business. o Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals. o Strong understanding of company products or services as well as business position and competition to keep business competitive. o Planning and overseeing new marketing initiatives. o Working on both Egyptian and GCC markets. Managerial Role: o Overall growth and development of the clients in the agency o Meeting profit goals on each client in the agency o Ensures the timely development and execution of plans, campaigns, and projects to assure earnings, growth, and profit goals are achieved. o Maintaining a high level of performance between the client service teams and other agency personnel as needed. o Provides team leadership, and convey the specific requirements for multi-functional support to the appropriate functional management on a timely basis. o Assigns duties, goals, and supervises the client service staff in the local market. o Keep records of sales, revenue, invoices etc. o Develop pricing strategies for each service and client o Promoting the expansion of business with existing clients o Working with other senior managers to generate new accounts o Managed different sectors and industry where the fashion, food industries, fintech, E-comm, automotive, etc…
• Marketing and Business Development ManagerFull Time

  Jan 2022 - Dec 2023 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:- working across Egypt and KSA - Developing a business development strategy focused on financial gain & customer satisfaction - Maintain current client relationship and identify areas for potential clients - Contacting potential clients to establish a business relationship and meet with them - Develop new sales areas and improving sales through various methods - Research the latest in the business industry and creating new opportunities to expand business - Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals - Train junior salespeople to improve sales goals and meet expectations - Strong understanding of company products or services as well as business position and competition to - - - keep business competitive - Planning and overseeing new marketing initiatives. - Attending conferences, meetings, and industry events. - Developing quotes and proposals for clients. - Keep records of sales, revenue, invoices etc.