Basic Info

Mahmoud Salah

1 year

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Systems Support Engineer at Moopx

Experience Details

Senior Systems Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Manage and supervise a team of 2 Systems Support Engineers.
• Prepare monthly/quarterly/annual accounts report.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support.
• Complete configuration, installation and support of systems (physical or virtual) in a Microsoft Windows and CISCO environment to the specifications of client proposals.
• Troubleshoot and resolve computer, network and telephony related issues when contacted by clients by providing both on-site and remote support.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
• Any other duties as assigned by management.


Company Details

Moopx

Giza, Egypt

N/A

Information Technology Services, Computer Networking , Information Technology Services

www.moopx.com

Feb 2014 to present (3 years 8 months)
Systems and Network admins team leader at IDH

Experience Details

Systems and Network admins team leader

IT/Software Development

Experienced (Non-Manager)

• Manage team of Network & systems admins.
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Ensure design of system allows all components to work properly together.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Analyze and isolate issues.
• Develops, maintains, and monitors procedures for all server backups (AD, AV, Exchange server 2010-2013, SQL DB), using Symantec BU.
• Manage storage (EMC2 VNX5200).
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Design and deploy networks.
• Manage, create and maintain VMs & Apps using HyperV, Vmware ESXi and XenDT.
• Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.


Company Details

IDH (multinational)

Giza, Egypt

More than 1000 employees

Healthcare and Medical Services

http://www.idhcorp.com/

Aug 2015 to present (2 years 2 months)
Senior NW administrator at Rajhi Endowment

Experience Details

Senior NW administrator

IT/Software Development

Experienced (Non-Manager)

- The NW consists of a main office and 8 branch offices connected by VPNs.
- Daily tasks include but not limitted to:
• Backup (Exchange, SQL database, client files, …….)
• AV server checkouts.
• Router and switches checkouts.
• Troubleshoot and maintain any problem in the NW (Server, Routers, Switches and APs).
• Manageing and dialy taks for AD , DNS , DHCP, Exchange 2007, GP, Print server, NAS.
• Upgrade NW infrastructure to 1 GBps.
• Add Virtual environment as a virtula replica for some servers.


Company Details

Rajhi Endowment

Riyadh, Saudi Arabia

101-500 employees

Non-Profit Organizations

www.rajhiawqaf.org

Aug 2012 to Aug 2013 (1 year)
IT Supervisor at Titanic Group

Experience Details

IT Supervisor

IT/Software Development

Entry Level

- As a member in the IT Engineers team , our responsibilities include:
1- Install, maintain, trouble shoot the whole 3 networks servers ( 3 Resorts), which contain :
- 5 Hp Proliant 350 G5/6 servers: Fidelio ,Sun, MC systems.
- 2 Domain controllers: Windows Server 2003 , 2008.
- Daily backup, GP, IPSec, DNS, antivirus server.
2- Install, maintain, trouble shoot emplyees computer OS (XP) (100 Machine), client side system (Sun, Fidleo, MC, …), printers.
3- Configure, maintain and troubleshoot Cisco NW (2 Layer 3 switches, 1 Layer 2 switch, 3 routers, 2 Fortinet FW).


Company Details

Titanic Group

Red Sea, Egypt

More then 1000 employees

Travel and Tourism

http://www.titanicresorts.com/

Aug 2011 to Aug 2012 (1 year)
Technical Support Engineer at Zuumedia

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

- Provide remote tech support for home and small to medium size firms using Zuumedia calling card, LOG ME IN and Teamviewer.
- Support windows (XP,Vista,Win7,Server 2003-2008) and MAC operating systems.
- Install ,maintain , troubleshoot operating systems.
- Install any computer added devices (printers , switches , routers ,copymachines ,hand held devices, ….) and troubleshoot their problems as well.
- Install and troubleshoot NW problems (DNS, DHCP, file servers, NW connectivity,…..).
- Troubleshoot SW problems (tracing , registery checking , …..).
- Provide call support ( English speaking customers in UK , US and Ireland).


Company Details

Zuumedia (multinational)

United Kingdom

11-50 employees

Information Technology Services

www.zuumedia.com

Aug 2009 to Aug 2011 (2 years)

Achievements


Microsoft Certified Solutions Associate (MCSA)

Education

Bachelor's Degree in Electronics and Telecommunicatioin

Education Details

Bachelor's Degree

Electronics and Telecommunicatioin

Faculty of Engineering, Cairo University, Egypt

Not specified

N/A

N/A

Faculty of Engineering, Cairo University
2001 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2001

A / Excellent / 85 -100%

N/A

Orman
2001

Certifications

Certificate details

Server Administrator on Windows Server® 2008

Jun 2011

N/A

N/A

N/A

Microsoft® Certified IT Professional ﴾MCITP﴿

N/A

Certificate details

Windows Server® 2008 Network Infrastructure, Configuration

Mar 2011

N/A

N/A

N/A

Microsoft® Certified Technology Specialist ﴾MCTS﴿

N/A

Certificate details

Windows Server® 2008 Active Directory, Configuration

Jan 2011

N/A

N/A

N/A

Microsoft® Certified Technology Specialist ﴾MCTS﴿

N/A

Certificate details

Windows 7, Configuring

Sep 2010

N/A

N/A

N/A

Microsoft® Certified Technology Specialist ﴾MCTS﴿

N/A

Certificate details

Microsoft Exchange Server 2010, Design and Deploy (MCITP).

Nov 2012

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Exchange Server 2010, Configuring

Oct 2012

N/A

N/A

N/A

Microsoft

N/A

CCNA
Jun 2013

Certificate details

CCNA

Jun 2013

N/A

N/A

N/A

CISCO

N/A

CCNP
Jan 2015

Certificate details

CCNP

Jan 2015

N/A

N/A

N/A

CISCO

N/A

Training and Courses

Training/Course Details

SDH & AXD

Jun 2008

Telecom Egypt(Ramsis Telecom Center)

 Trainee, summer training in Telecom Egypt(Ramsis Telecom Center) – 2008. o AXE exchanges supervision and troubleshooting. o AXD exchanges supervision and troubleshooting. o VoIP exchanges supervision and troubleshooting.

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

AdaptiveAnalyticalArabicCCNACCNPComputer NetworkingData CenterDatacenter EngineerElectronics And TelecommunicatioinEnglishExchange 2007Exchange 2010FlexibleGermanHard WorkerHealthcare And Medical ServicesIDHITIT SupervisorInformation Technology ServicesMS OfficeMicrosoft Exchange Server 2010, ConfiguringMicrosoft Exchange Server 2010, Design And Deploy (MCITP).Microsoft Windows 7Microsoft Windows XPNW AdministrationNew ChallengesNon-Profit OrganizationsO 3DS MaxO Microsoft Windows Server 2008Problem SolverReadingSDH & AXDSenior NW AdministratorSenior Systems Support EngineerServer Administrator On Windows Server 2008Server SupportSoftware DevelopmentSportsSystem AdministratorSystems And Network Admins Team LeaderTeam PlayerTechnical SupportTechnical Support EngineerTravel And TourismWindows 7, ConfiguringWindows Server 2008 Active Directory, ConfigurationWindows Server 2008 Network Infrastructure, ConfigurationZuumedia

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

German

German

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

3-5 years

o Microsoft Windows Server 2008

o Microsoft Windows Server 2008

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows XP

Microsoft Windows XP

: Expert

: Extreme - I love it!

:

3-5 years

CCNP

CCNP

: Expert

: Extreme - I love it!

:

1-3 years

o 3DS Max

o 3DS Max

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Windows 7

Microsoft Windows 7

: Advanced

: Extreme - I love it!

:

1-3 years

Exchange 2007

Exchange 2007

: Advanced

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

1-3 years

Exchange 2010

Exchange 2010

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

System Administrator

System Administrator

: Expert

: Extreme - I love it!

:

1-3 years

Data Center

Data Center

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

NW administration

NW administration

: Advanced

: Extreme - I love it!

:

1-3 years

Server Support

Server Support

: Advanced

: Extreme - I love it!

:

1-3 years

Datacenter engineer

Datacenter engineer

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

https://eg.linkedin.com/in/mahmoud-salah-a3616956skype : mahmoud.salahdin

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