Basic Info

Mahmoud Qenawy

6 years

Giza, Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales & Customer Service Representative at Convergys

Experience Details

Sales & Customer Service Representative

Tourism/Travel

Experienced (Non-Manager)

-Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
-Provide responsive and competent customer support within a call center
environment.
-Continuously work for exceptional customer experience, resulting in high customer
satisfaction scores.
-Learn, understand, retain and regularly update and demonstrate product/process knowledge.
-Track, document and retrieve information in call tracking database.
-Meeting all customers needs within calls.
-Achieving the Sales and Support monthly targets by making reservations for Hotels,
Flights,Cars and Activities.
-Making all modifications for the customers itineraries and programs by using Amadeus Vista and Voyager system for hotels and cars.


Company Details

Convergys (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.convergys.com

May 2014 to Jan 2016 (1 year 8 months)
Trading Coordinator Import & Export at Royal Horse for Trading

Experience Details

Trading Coordinator Import & Export

Business Development

Experienced (Non-Manager)

- Communicate with Importers to perform and complete shipping process from USA
and Latin America's Ports (Brazil , Uruguay, etc ) to Egyptian and Arab Countries
Ports.
- Deal with each step of the shipping process.
- Document shipments to ensure that they are in compliance with customs rules and
regulations.
- Counsel clients on matters like tariffs, insurance, and quotas.
- Consulting with customs agents to ease passage of shipments through customs.
- Track the location of the shipment, prepare goods for shipment, using the best, most
economical packaging.


Company Details

Royal Horse for Trading

Cairo, Egypt

11-50 employees

Import and Export

N/A

Feb 2012 to Jun 2014 (2 years 4 months)
Customer Service Representative at IBM

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

-Providing the best customer services to customers and feedback record.
-Help and assist the sales operation and give presentation about the background of
the products.
-Create a smooth communication channel with different departments to resolve
customer problems and
requests when needed in a highly professional manner.
-Applicable directly coordinate with customers to assist them with any questions or
issues arising from
their use of IBM products solutions and hardware.
-Implement high quality standards of Customer Service for all customers through
exceeding all KPI's
threshold.


Company Details

IBM (multinational)

Cairo, Egypt

501-1000 employees

Computer Software

www.ibm.com

Aug 2010 to Jan 2012 (1 year 5 months)
Tour Coordinator (Tour Leader) at Travco Tours

Experience Details

Tour Coordinator (Tour Leader)

Tourism/Travel

Experienced (Non-Manager)

-Organize Tour Programs and Schedule and arrange it with Tour guides.
-Attend and support all tourists needs during their trips.
-Coordinate and follow up on daily tasks across different departments/teams.
-Check quality on new and existing services ensuring updates are accurate and
timely.
-Maintain the full control of the tourists group and offer them the best services.
-Arrange and coordinate with tour guides the trips, schedules, timing and Activities.
-Perform general office duties and administration tasks.


Company Details

Travco Tours

Sharm el-Sheikh, Egypt

501-1000 employees

Travel and Tourism

N/A

Feb 2009 to Aug 2010 (1 year 6 months)
Tour Coordinator (Tour Leader) at Abercrombie&Kent

Experience Details

Tour Coordinator (Tour Leader)

Tourism/Travel

Entry Level

-Organize and Provide all Tour Programs and Schedule and arrange it.
-Attend and support all tourists needs during their trips.
-Coordinate and follow up on daily tasks across different departments/teams.
-Check quality on new and existing services ensuring updates are accurate and timely.
-Maintain the full control of the tourists group and offer them the best services.
-Arrange and coordinate with tour guides the Trips, Schedules, Timing and Activities.
-Perform general office duties and administration tasks.


Company Details

Abercrombie&Kent (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism

N/A

Dec 2007 to Nov 2008 (11 months)

Education

Archaeology/Egyptology in Archaelogy

Education Details

Archaeology/Egyptology

Archaelogy, Egyptology, History

Helwan University, Egypt

C / Good / 65 - 75%

Archaeology Egyptology Egyptian and Greek Old History

N/A

Helwan University
2003 - 2007
This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Abercrombie&KentAmadeusArchaelogyBusinessBusiness DevelopmentComputer SoftwareConsumer ServicesConvergysCustomer ServiceCustomer Service RepresentativeCustomer-orientedEgyptologyEnglishFishingHistoryIBMImport And ExportMicrosoft OfficeNegotiation SkillsNegotiatorOrganizerPolishPortugueseProblem SolverReadingSales & Customer Service RepresentativeSpanishSportsSupportTeam PlayerTour Coordinator (Tour Leader)TourismTrading Coordinator Import & ExportTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

Polish

Polish

: Intermediate

: Intermediate

: Intermediate

: Advanced

Portuguese

Portuguese

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

Amadeus

Amadeus

: Advanced

: High

:

1-3 years

Business Development

Business Development

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Negotiation Skills

Negotiation Skills

: Intermediate

: Medium

:

3-5 years

Key Skills

Negotiator, Customer-oriented, Organizer, Problem Solver, Team Player

Online Presence

https://www.facebook.com/mahmoud.h.kenawy

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