Basic Info

Mahmoud Qenawy

6 years

Giza, Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

Translator and Interpreter at Embassy of Colombia-Part Time

Experience Details

Translator and Interpreter

Administration

Experienced (Non-Manager)

- Freelancer Translator for Spanish : Spanish - Arabic & Arabic- Spanish
(Documents).
- Interpreter / Translator for Spanish : Spanish- Arabic & Arabic- Spanish ( Oral ).


Company Details

Embassy of Colombia-Part Time

Cairo, Egypt

1-10 employees

Business Services - Other, Consulting Services

N/A

Feb 2017 to present (1 month)
Customer Service Executive- Temp at HSBC

Experience Details

Customer Service Executive- Temp

Banking

Experienced (Non-Manager)

Provide high quality processing service to achieve maximum customer satisfaction
within the specified Service Level Agreements.
Responsible for relationship building and resolving customer queries and problems in
a professional manner.
Take ownership and initiative to complete necessary research and customer follow-up
or direct the customer to the appropriate department for resolution.


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Banking

www.hsbc.com.eg

Jun 2016 to Feb 2017 (8 months)
Customer Support Professional - Spanish at Convergys (Expedia INC)

Experience Details

Customer Support Professional - Spanish

Customer Service/Support

Experienced (Non-Manager)

-Track, document and retrieve information in call tracking database.
- Report customers interests for follow up and deliver the required services.
-Apply basic working knowledge of systems, procedures, customers, products and
processes to perform assigned functions with moderate reliance on others for direction.
-Provide responsive and competent customer support within a call center environment.
-Continuously work for exceptional customer experience, resulting in high customer
satisfaction scores.
-Learn, understand, retain and regularly update and demonstrate product/process
knowledge.
-Meeting all customers needs within calls.
-Achieving the Sales and Support monthly targets by making reservations for
Hotels,Flights,Cars and Activities.
-Making all modifications for the customers itineraries and programs.


Company Details

Convergys (Expedia INC) (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

www.convergys.com

May 2014 to Feb 2016 (1 year 9 months)
Trading Coordinator (Import & Export) at Royal Horse for Trading

Experience Details

Trading Coordinator (Import & Export)

Administration

Entry Level

- Communicate with Importers to perform and complete shipping process from USA and Latin America's Ports (Brazil , Uruguay, etc ) to Egyptian and Arab Countries Ports.
- Deal with each step of the shipping process.
- Document shipments to ensure that they are in compliance with customs rules and
regulations.
- Counsel clients on matters like tariffs, insurance, and quotas.
- Consulting with customs agents to ease passage of shipments through customs.
- Track the location of the shipment, prepare goods for shipment, using the best, most economical packaging.


Company Details

Royal Horse for Trading

Cairo, Egypt

11-50 employees

Import and Export

N/A

Feb 2012 to May 2014 (2 years 2 months)
Customer Support Professional - Spanish at IBM

Experience Details

Customer Support Professional - Spanish

IT/Software Development

Experienced (Non-Manager)

-Providing the best customer services to customers and feedback record.
-Help and assist the sales operation and give presentation about the background of the products.
-Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
-Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of IBM products solutions and hardware.
-Implement high quality standards of Customer Service for all customers through exceeding all KPI's threshold.


Company Details

IBM (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

www.ibm.com

Aug 2010 to Jan 2012 (1 year 5 months)

Education

Archaeology/Egyptology in Archaelogy

Education Details

Archaeology/Egyptology

Archaelogy, Egyptology, History

Helwan University, Egypt

C / Good / 65 - 75%

Archaeology Egyptology Egyptian and Greek Old History

N/A

Helwan University
2003 - 2007
This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAmadeusArchaelogyBankingBusiness DevelopmentBusiness Services - OtherConsulting ServicesConsumer ServicesConvergys (Expedia INC)Customer ServiceCustomer Service Executive- TempCustomer Support Professional - SpanishCustomer-orientedEgyptologyEnglishFishingHSBCHistoryIBMITImport And ExportInformation Technology ServicesMicrosoft OfficeNegotiation SkillsNegotiatorOrganizerPolishProblem SolverReadingSoftware DevelopmentSpanishSportsSupportTeam PlayerTrading Coordinator (Import & Export)Translator And Interpreter

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

Polish

Polish

: Intermediate

: Intermediate

: Intermediate

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

Amadeus

Amadeus

: Advanced

: High

:

1-3 years

Business Development

Business Development

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Negotiation Skills

Negotiation Skills

: Intermediate

: Medium

:

3-5 years

Key Skills

Negotiator, Customer-oriented, Organizer, Problem Solver, Team Player

Online Presence

https://www.facebook.com/mahmoud.h.kenawy

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