Basic Info

Mahmoud Salem

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Agent at Sykes

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

Mentioned in my CV


Company Details

Sykes (multinational)

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring , Consumer Services

http://www.sykes-emea.com

May 2012 to present (4 years 7 months)
Agent at Stream

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Stream (multinational)

6 october city, Egypt

501-1000 employees

Business Services - Other

N/A

Apr 2012 to Jun 2012 (2 months)
Agent at Mobinil

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mobinil

al giza, Egypt

501-1000 employees

Business Services - Other

N/A

Mar 2012 to Apr 2012 (1 month)
Agent at Smart group

Experience Details

Agent

Customer Service/Support

Manager

N/A


Company Details

Smart group

Cairo, Egypt

51-100 employees

Business Services - Other

N/A

Jun 2010 to Aug 2011 (1 year 2 months)
Agent at Ourthotech

Experience Details

Agent

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Ourthotech

Cairo, Egypt

11-50 employees

Healthcare and Medical Services

N/A

Mar 2008 to Aug 2008 (5 months)

Achievements


I have achievements in customer service/customer care/customer satisfaction/technical support

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

Akhbar Al-Youm Academy for Engineering, Printing and Press Technology, Egypt

Not specified

Network,Programming,Mathmatics,DataBase,E-Commerce,Physics,Electronics,Crisi Management,English

N/A

Akhbar Al-Youm Academy for Engineering, Printing and Press Technology
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoun

Egypt

2003

Not specified

N/A

Amoun
2003

Certifications

TOEFL
Jul 2005

Certificate details

TOEFL

Jul 2005

N/A

N/A

N/A

N/A

MCSE
Jun 2007

Certificate details

MCSE

Jun 2007

N/A

N/A

N/A

N/A

CCNA
Jun 2009

Certificate details

CCNA

Jun 2009

N/A

N/A

N/A

N/A

YPDN
Jul 2006

Certificate details

YPDN

Jul 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Graphics infrastructure

Jun 2007

My Collegue

N/A

Training/Course Details

Network Technician

Jul 2007

My Collegue

N/A

Training/Course Details

C++

Jun 2006

My Collegue

N/A

Training/Course Details

HTML Advanced

Jul 2005

My Collegue

N/A

This profile is fresh!
Last update 28 days ago.

Jobseeker photo

Profile Skills and Keywords

AgentArabicBasketBall/Soccer/TennisBusiness DevelopmentBusiness Services - OtherC++CCNAComputer ScienceConsumer ServicesCustomer ServiceCustomer SupportDiving/Snorkling/SwimmingEnglishFishingGraphics InfrastructureHTML AdvancedHealthcare And Medical ServicesMCSEMarketingNetwork ITNetwork TechnicianOffshoringOutsourcingPillyards/Tennis TableRetailRiding HorsesSalesSales/Tele-SalesStreamSupportSykesTOEFLWinterYPDN

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer Support

Customer Support

: Expert

: High

:

3-5 years

Network IT

Network IT

: Advanced

: High

:

1-3 years

Sales/Tele-Sales

Sales/Tele-Sales

: Advanced

: High

:

1-3 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Online Presence

princeromio7007@yahoo.commahmoud.o.salem7007@gmail.com

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