Basic Info

Mahmoud Madih

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Teleperformance Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

my duties and responsibilities as a customer service agent at Teleperformance Egypt (wind account):
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by determining the cause of the problem and explaining the best solution to solve the problem.
Attracts potential customers by answering product and service questions.


Company Details

Teleperformance Egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2016 to present (8 months)
Former Technical operator at Vodafone International Services - VIS

Experience Details

Former Technical operator

Customer Service/Support

Experienced (Non-Manager)

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal .teams.


Company Details

Vodafone International Services - VIS

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Apr 2016 to Oct 2016 (6 months)
Administration Assistant at Egyption company for export and import

Experience Details

Administration Assistant

Administration

Experienced (Non-Manager)

Handling customer inquires and problems.
Preparing reports, memos and emails.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
schedule appointments and meetings for supervisors and managers.
Providing customers with accurate information on pricing, transit times, clearance delays.


Company Details

Egyption company for export and import

Cairo, Egypt

11-50 employees

Import and Export

N/A

Jan 2014 to Apr 2016 (2 years 3 months)

Education

Bs in Accounting

Education Details

Bs

Accounting, Management

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting and Management

I proud that I graduated from faculty of commerce at ain shams university

Ain Shams University
2010 - 2013

Certifications

Certificate details

International computer driving license (ICDL)

Dec 2011

N/A

N/A

N/A

Armed forces institute

N/A

Certificate details

English Course at British Council

Jun 2015

N/A

N/A

N/A

British Counci

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAdministration AssistantArabicCustomer ServiceCustomer Service RepresentativeEnglishEnglish Course At British CouncilFormer Technical OperatorHard WorkerImport And ExportInternational Computer Driving License (ICDL)InternetManagementMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNegotiatorPresenterProblem SolverSupportTeam PlayerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Access

Microsoft Access

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

administration

administration

: Intermediate

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Intermediate

: High

:

3-5 years

Key Skills

Hard worker, Negotiator, Presenter, Problem Solver, Team Player

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